Facebook two authentication code login issue.
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Facebook two authentication code login issue.
Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!
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i am available right now. I am from UK
Thank you for choosing ExpertHelp. First I would like to know when was the last time you access your facebook account? And Do you still have access to the phone number you used when you set up this account?
25 April 2022 this is the last time facebook login. Actually I change my phone device and that device already reset completely as well. I forgot to verify from my old device to new device. Thats the reason I am stuck on two factor authentication code. Password is fine
Yes still that phone no i can use it i setup phone no on my facebook but i am not getting any sms on that no for the verification code.
Thank you for your response. What was the phone number you used on your facebook account?
+ ***-***-**** 95 this is the no i am using
And also what was the email used on your facebook account?
Do you still have the old device you are using when you access your facebook account?
old device already factory reset so nothing we can do on that device
Is there any other device besides the one you are using when you access the facebook account?
What was the last password you used on this facebook account?
Lets try to reset the password. You will receive a verification code and then send the code here and we will try to reset the password first.
Please send me the code that will be send on your number. Will be standing by.
Password already reset i can login. only stuck on verification code.
Can we have a remote session so I can see what do you see exactly on your screen?
Can you download teamviewer on your computer. Once you download it please provide me the remote control number.
i have anydesk.com software
Let me download it first. Give me a second.
Teamviewer not allowed on my laptop
anydesk ID 737513087
What we done so far:
I am trying to submit ID verification now takes time unable to submit it.
Can we have a remote session again?
yes for 10 min i have to somewhere else
I see. Lets schedule it. Since you need to go somewhere.
Tomorrow probably if you have a free time. Just advise me here on this page once you are ready.
I will let you know once i am available today.
hi i am availble now
Sorry for the late reply. Please advise me once you are ready.
now i am not available doing some other work. once i finished i will let you know. but please come with some solutions. whatever you are doing submiting forms forgot password, these all steps i done my self already. Thanks
Also you mentioned whe you try to access the facebook you used your phone correct? Can you please try to access facebook but instead use the browser to access your facebook on your phone.
If that still will not work we really need to resubmit your id again using your computer since we need to save it to your browser for us to be able to access the facebook account again. Just keep me posted.
now facebook ID submit is not working since yesterday till now submit button is loading. so what next now.
Try to access your facebook account on your phone but use the browser instead of the faceboook app.
If I submit ID from my phone they are not accepting that. which i showed you day before two emails.
You mentioned you did this steps previously? What device did you used to process this steps?
when i done from the laptop first time i got unlock link from facebook. when i tried two times from my new device they didnt send me any unlock link.
Is that the laptop that we are using previously?
and i saw on lots of forum that facebook keep sending that kind of invalid unlock link. they are not sending anything new link.
Because if you do this process you need to save it to the browser. If you will not do this you will encounter the same issue. That's why the only thing we need to do now is to resubmit it if that will not work with the device you do this process.
I unlock my self. Thanks i guess you guys refund the money. Thanks you
That is nice to hear. By the way did you unlock it by using the same computer where you access your facebook account?
yes i unlock from the laptop
So the suggestion I provided you helped you to recover your account.
from you just whatever i tried you just done same process nothing else.
I understand. Hope you appreciate my effor and I only get credit for my service once you click for the accept answer button.
you tried but you dont make it. but i am happy i can pay 50% only
Please do not forget to click on the Green Accept Answer button for me to receive a credit for assisting you. Thank you for allowing us to help you. If you don't want to provide a tip you can put 0.
I already advise my supervisor about your request that you will pay for the 50%. Thank you for appreciating my effort to resolve your issue.
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