Hi, so this may be something of less importance but I really need help with it. I run a successful business and primarily use Facebook to run my...

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Customer

Hi, so this may be something of less importance but I really need help with it. I run a successful business and primarily use Facebook to run my business, as do my clients and team. We feel someone has been reporting us and getting us restricted/locked out from using our facebook's for business. Myself, two of my clients and a team member of mine have all now been locked out and restricted from using facebook for our business twice now, 6 days the first round and now another 6 days. We have no idea why this is happening and have no support from facebook on the matter. We feel someone may deliberately be reporting us as we have a strong reputation within facebook groups as female coaches and entrepreneurs. I would some help with this as it's really effecting our businesses, thank you.

Last updated
Ramy De Jesus
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ramy De Jesus
Facebook Expert

Hi Kate!

Thank you for choosing ExpertHelp. First, I would like to know if you still have access on the email and the phone number you used on this facebook page. And also did you received any emails from facebook with regards any reports for your facebook page? When you're ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.

Posted
Customer

Hi Ramy, yes I still have access. I can access my account, but I have been retstricted my group activity for another 6 days. No reports are showing either which is the strangest part.

Posted
Customer

restricted from group activity for antoher 6 days * despite the fact the first 6 days only had antoher 20 hours, another 6 days has been added on now too, even though I haven't been posting 

Posted
Ramy De Jesus
Facebook Expert

Thank you for your response. Can you show me the screenshot of the exact message you see on the screen?

Posted
Customer

It won't let me attach an image here - it says 'Your account is restricted for 6days - your accont activity didn't follow our community standards, so you can't do one or more things that you usually do' but I loterally have not posted anything for the last 6 days during the first 6 day block, no idea why this is happening and I need my fb for business

 
 
Posted
Ramy De Jesus
Facebook Expert

This normally happen if you have tagged someone who don't want to be tagged or post bunch of content on your page. For your reference please check the following provided below to avoid this being happening again.

How do I stop being restricted on Facebook
  1. Take a Break in Between Posts. Don't post a bunch of content right in a row. ...
  2. Be Careful Tagging. ...
  3. Never Add Someone to a Group Without Permission. ...
  4. Don't Post Images from Google. ...
  5. Don't Use Your Personal Account as Your Business Account. ...
  6. Like and Comment at Normal Paces.
Posted
Customer

But I haven't, that's the thing. I've not been active 

Posted
Customer

I'm looking for expert help on this

Posted
Customer

I'd appreciate my money back due to the fact I put it in as urgent as well

Posted
Ramy De Jesus
Facebook Expert

Can we have a remote session so I can check on my end?

Posted
Customer

What are you checking sorry? Are you able to actually resolve this or just provide advice?

Posted
Ramy De Jesus
Facebook Expert

Lets have a remote session and will check what we can do for you to access your account. If we can proceed with the remote access please download anydesk on your computer by clicking on this link.

Download AnyDesk

Then once downloaded and open please provide me the address that will show above your screen.

Posted
Ramy De Jesus
Facebook Expert

Or if you want you can try this link on your end.

https://www.facebook.com/business/help

Once you click on that scroll down and you will see at the bottom Find help or contact support. Click on the Get started blue button and then follow the online structions provide to resolve your issue. Hope this helps. Will be standing by for your response.

Posted
Ramy De Jesus
Facebook Expert

Or you can follow on the steps provided below as well to fix your issue.

To troubleshoot your restricted account:

  1. On your computer, go to Account Quality.
  2. Click Account Status Overview in the left menu.
  3. Click the restricted account that you want to troubleshoot.
  4. Look for a What You Can Do section. If you don’t see a What You Can Do section, there are no further steps for you to take at this time.
  5. In the What You Can Do section, take the recommended steps for your account. We may ask you to:
    • Confirm your identity
    • Secure your account
    • Request a review
Posted
Customer

 it doesn't show any issues in the account status overview

Posted
Ramy De Jesus
Facebook Expert

Do you see the What You Can Do section?

Posted
Ramy De Jesus
Facebook Expert

As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion 10 AM CST.

Posted
Ramy De Jesus
Facebook Expert

I would like to follow up if your issue is already resolved or you still needs further assistance. I will leave this page open and will wait for your response. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
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All of these problems are highly common amongst Facebook users. But, our assistance doesn’t end there. Feel free to ask any questions related to Facebook support and one of our Expert advisers will talk you through the ideal solution. It’s a fast and effective service that requires very little effort on your behalf. Just ask your question, indicate how urgent it is, and choose the method of contact from us. We’ll call, email, or live chat with you - depending on your preference.

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Don't waste your time scouring the Internet looking for the Facebook phone number, when chances are we can solve your Facebook problem right here, right now. Make the smart choice, get live help for Facebook now, and enjoy unlimited free follow-up questions once your issue is solved.

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