Are you familiar with Cloudflare. I have a problem with it

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Customer

Are you familiar with Cloudflare. I have a problem with it

Last updated
Ramy De Jesus
Technician

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Cloudflare nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ramy De Jesus
Technician

Hi Chris! Thank you for contacting ExpertHelp again. Can you provide me the exact error message you received with your cloudflare when you used it? Or if you can show me by doing a remote session again so I can see the exact error message. I will be standing by for your response.

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Customer

I'll do a video of the problem and send it to you

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Ramy De Jesus
Technician

 Can we have a remote session so I can see it?

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Ramy De Jesus
Technician

The remote will be free for this question as I promise to you.

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Ramy De Jesus
Technician

If your having issues posting the video here on this page you can send it on my email r**s@gmail.com so I can check it. Standing by for your response.

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Ramy De Jesus
Technician

As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion 10 AM CST.

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Ramy De Jesus
Technician

Hi Chris. Please advise me when will you ready to resolve your issue with regrads to the Cloudflare. I will be waiting for your response.

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Customer

I'm availbale now unit 12 Noon Central time

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Ramy De Jesus
Technician

Copy that Chris. Just keep me posted once your ready. I will leave this page open and will wait for your response.

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Customer

i am ready now.  I didn't do the video yet.  Give me a couple of minutes to do it

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Ramy De Jesus
Technician

Noted Chris. If we can do a remote session for us to see it real time.

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Customer

I think I figured out my problem so I don't need to do a video. I think I might have another problem but I'll let you know

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Ramy De Jesus
Technician

Copy that. I will just leave this page.

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Ramy De Jesus
Technician

Just keep me posted on this page if you still need assistance. I will just leave this page open and will wait for your updates.

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Ramy De Jesus
Technician

Hi Chris. Just want to know if there is anything else I can assist you or is there any additional question that you need assistance with? I will leave this page open and wait for your response.

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Customer

ok thanks

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Ramy De Jesus
Technician

Your welcome Chirs.

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