My Facebook account has been hacked. The hacker has changed my email address to theirs. I have spent about ten hours trying to get help from the Help Center to no avail.
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My Facebook account has been hacked. The hacker has changed my email address to theirs. I have spent about ten hours trying to get help from the Help Center to no avail.
Hello and welcome to ExpertHelp.com! My name is Scott Steinbrink and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
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have you tried www.facebook.com/hacked ?
Scott, Sorry I missed you. I am available anytime today Eastern time. I just didn't have my phone with me. I can assure you that I will keep my phone with me. I look forward to hearing from you.
I have tried the compromised account link on Facebook. It asks for my email or my phone number, both of which have apparently been changed by hacker.
https://www.facebook.com/hacked. Did you report that someeone access your account w/o your permission?
I have spent 10 hours trying to get through to Facebook to no avail.
At one point, I created a new email account and gave them the new email but the hacker has connected the new email to their email.
Facebook support has been nil. The best way to get 1 on 1 support is by using Facebook Help Center or getting a Facebook expert like us. While I share your frustration in reaching Facebook support.... we can try to help our clients reach a solution on our own =)
The help center is no help at all.
I did not get the email from Facebook to alert me that my email address was changed.
That hacker is very aggressive, it would appear. You should have received something.
So you're saying despite you made a new email address - the hacker stole it -- new account or just change your email address?
Try creating a new account to see if the hacker takes it. If he did, he probably has a keylogger. I would get a virus program like McAfee or Norton which would cleanse the virus and remove the keylogger malware.
Yep. I only received a message when I gave them my new email. It was immediately given to the hacker.
I have Malwarebytes and ESET on my computer.
I have created a new account on Facebook. I have not had any problems so far. I am really sad about the original account. It was 12+ years old.
Sigh I know it's sad when hackers like to steal accounts for fun they don't know the long term effect it does on us My account has been very secure since 2008 I don't click on weird links or anything my profile has been copied only once and since I made it more secure it hasn't been copied or hacked since
Byron Narciso
Facebook Expert
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