Please help I am locked out of my account. I use 2FA and mistakenly logged out of all devices only to then realize I no longer have the code generator.
Please can you help? I rely on messenger for my business. I can easily prove my identity.
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Please help I am locked out of my account. I use 2FA and mistakenly logged out of all devices only to then realize I no longer have the code generator.
Please can you help? I rely on messenger for my business. I can easily prove my identity.
Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Sol. Thank you for choosing ExpertHelp. Before we proceed I just like to know if you still have access with your email and phone number that you used on your Facebook account? When you're ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.
I really need your help!
thank you!
I will be more than happy to assist you Sol, First do you still have access to your email and phone number you used on your facebook account? Are you infront of your computer?
I am in front of my computer and i have access to my email and phone.
Great! Can we have a remote access? So I can better assist you in your issue?
yes
what should i do?
are you using mac or windows computer?
windows
Okay please download AnyDesk on your computer. Click on the link below.
Once downloaded keep it open and provide me the address so I can connect to your computer. I will be standing by.
241 472 876
did we lose connection?
did you give up?
Sorry I got disconnected. Let me connect back.
You currently offline I can't connect to your computer Sol.
Also can you try to login using the browser on your mobile phone. Open the internet browser then type m.facebook.com then just entery your username and password. Then advise me what will happen. Will leave this page open and wait for your response.
i tried what you suggested. SAME RESULT
When you activate the 2 factory authentication did you select logout all device when you save it?
Are you using any third party application that you used facebook as your login? Waiting for your response.
If we can do a remote session again please advise me so I can connect to your computer again.
When you activate the 2 factory authentication did you select logout all device when you save it? I DID BY ACCIDENT!!!!
I see. Is there any application that you used facebook as your login?
Can we do a remote session?
Are you still there Sol? Waiting for you to accept the remote session.
I have a alternative solution and we can try on your computer for us to regain access on your facebook account again.
Can you try this steps on your mobilie phone.
Then you will recieve an email to your alternative email to reset your password. Hope this work. Make sure you will do this steps on the phone you previously accessing your facebook account. I will be waiting for your update.
Watch what happens:
On the part you need to choose to login did you choose "No longer access to these"? And also you need to create a new email and make sure its gmai, yahoo mail or Windows live hotmail. Either of the three. So facebook can send the link there.
On the part you need to choose to login did you choose "No longer access to these"? And also you need to create a new email and make sure its gmail, yahoo mail or Windows live hotmail. Either of the three. So facebook can send the link there.
did you watch my video? I chose exactly what you said and it didn't give me a chance to enter a new email...
I see. Will try to look for another way and will keep you posted Sol.
yes i did everything you suggested - there was no place to enter a new email address
Will keep you posted once I have a new alternative solution.
thank you! I need access soon - IS THERE A FACEBOOK CALL CENTRE???
As of now there is no live chat support that we can call facebook.
oh boy
do you think you will be able to solve this? How can we get through 2fa???? It can't be possible... I've had this facebook account for almost 20 years.
Please i am begging you - and i am happy to pay more - please solve this
I will try my best to help you with your issue Sol. I will keep you posted once I have a new alternative solution.
Please try this solution:
Then once facebook identify it you will receive an email from facebook with a recovery link with a recovery password to regain access to your facebook again. Once you receive it make sure to use it because there is a expiration date. Hope this helps.
can you please resend that last message?
ignore - i got it back
Can you access your facebook account again?
Then you will have 3 options. You need to choose the option 3 which is "I don't have my phone". - THERE ARE ONLY TWO OPTIONS: CANT FIND CODE GENERATOR, APPROVE FROM ANOTHER DEVICE.
When you click on approve from another device what happen?
what was the email address you used for your facebook again?
Hi Sol, We tried all possible solution to your issue but we came to the point that the issue was beyond our control. The only best option for us to do now is for you to create a new account and advise your friends about it and also you can use your Daughter's account to announce your friends about your new facebook account. Hope you appreicate my assistance in resolving your issue Sol. Is there anything else I can assist you with Sol?
Byron Narciso
Facebook Expert
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