- have 2 Facebook accounts. How do I delete one.
- forgot password and username. How can I get into original Facebook account?
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Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Yvone,
Do you have access on the facebook account that you want to keep?
Problem solved
Notes:
-called cx and checked the issues
-found out the cx is logged in to the new facebook account that she created
-found out that the old facebook account was hacked (compromised)
-told cx that old account cannot be retrieve or it might take a while to retrieve the account
-advised cx to just use the new facebook account that she created on her ipad and i will request for the account deletion of the old one to facebook admin
-created a report to delete her old facebook account to facebook admins
-problem solved
call ended
Byron Narciso
Facebook Expert
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