I had a profile for a Facebook business page I was admin for. In May 2022, that profile disappeared from my account and I can no longer admin the...

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Customer

I had a profile for a Facebook business page I was admin for. In May 2022, that profile disappeared from my account and I can no longer admin the page. I've submitted 52 requests for tech support to Facebook since May and have gotten no reply. I need to regain the ability to admin the Facebook page at https://www.facebook.com/AnimalWelfareSocietyHowardCounty.

Last updated
Elixir Cada
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Elixir Cada
Facebook Expert

Hi Robert,

Another way to claim a facebook page is by using the facebook business manager (FBM). Click this link then follow the steps below:

  1. Head to the FBM “Settings” by clicking on the gear icon on the left-hand menu of the FBM home page.
  2. Click on Business Settings and another page will appear. Under the “Accounts” tab on the left side of the screen, hit the “Pages” button, which shows all of the Pages under your supervision.
  3. Click on the “Add” button that appears on the screen and then the “Add a Page” selection.
  4. Enter the name of the Facebook Page or its URL and then click the “Add Page” button to finalize the claim.
  5. Wait for few days for the notification from facebook admin that you successfully claimed the page.

Let me know if this helps. 

 

 

Posted
Customer

Do you have a better link I can use?

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Customer

I get the following error -

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Customer

Going to the FBM page, I'm identified as the admin for another business page I have, https://www.facebook.com/CanineHumaneNetwork.

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Customer

This 2+ hour lag time between communications is not really working for me.

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Elixir Cada
Facebook Expert

Hi Robert,

Sorry for the lae response. I am residing here inthe Philippines so we have a time difference but i can arrange a time that is best suit for the both of us. Are you available later at 8-9am EST?

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Customer

Yes

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Customer

Actually, no.  I'm sorry but I won't be available until about 10:00 GMT - 4.

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Elixir Cada
Facebook Expert

Ok. You can send me an email @ e**1@gmail.com when you are available

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Customer

I'm available

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Elixir Cada
Facebook Expert

Hi Robert,

Are you using a computer in accessing facebook? 

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Customer

Yes

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Elixir Cada
Facebook Expert

are you using a windows machine or mac?

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Customer

Windows 10

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Elixir Cada
Facebook Expert

ok good. let me connect to your computer so that I can check the issue for you. 

Please click the link below and download and install the teamviewer remote support software. After the installtion, you willbe provided a username and password. Give the teamviewer id and password to me so that I can connect to the machine .

https://download.teamviewer.com/download/TeamViewer_Setup_x64.exe

 

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Customer

ID: 906 882 994

Password: 2qnv2nkk

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Elixir Cada
Facebook Expert

i am now connected

 

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Elixir Cada
Facebook Expert

ill call you on your phone. 

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Customer

***-***-****

 

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Elixir Cada
Facebook Expert

Notes:

-called cx and assisted him in filing a report to facebook admin via the help and support option

-report created and we attached his drivers license and the minutes of the meeting saying that he is the president of the company

-told cx to wait for facebook admin's reply. 

end of call 

Posted
Customer

Thank you.  We'll see if I get a response.

Posted
Elixir Cada
Facebook Expert

alright Robert. it might take a while but surely they will reply to you once they saw the report that we created. 

Posted

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