Hi guys, Please help me regain access to my Facebook account: https://www.facebook.com/jeremy.oconnell.71 In April, I purchased a new iPhone and...

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Customer

Hi guys,

Please help me regain access to my Facebook account: https://www.facebook.com/jeremy.oconnell.71

In April, I purchased a new iPhone and traded in the old phone.

I had two-factor authentication enabled on Facebook via the Microsoft Authenticator app installed on my old phone but the credentials haven't ported to the app on the new phone.

So now when I try to login to Facebook, authenticator codes are being sent but I can't access them. I am unable to advertise for my business as I can’t access my business page.

I am not logged in on any other device, and no other suggestions online have worked.

I have contacted Facebook Security but haven’t received a response.

Can you please help me turn off two-factor authentication on my account so I can log in?

I really hope you can help me.

Thanks.

Jeremy

Last updated
Ramy De Jesus
Technician

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

Hi Ramy,

Thanks for getting in touch. I am ready now.

Thanks.

Jeremy

Posted
Ramy De Jesus
Technician

Hi Jeremy! Thank you for choosing ExpertHelp. First I like to ask whe you are being ask for the 2 way factory authentication at the bottom do you see other options beside the old number you are using?

Posted
Ramy De Jesus
Technician

Or is it okay if we can do a remote session so I can guide you?

Posted
Customer

No there's no other options. See screen shot. Yes happy to be guided.

Posted
Customer

I am still using the email address and phone number. I just don't have the old physical phone anymore where the Microsoft Authenticator app was in use. I have this app on the new phone but the credentials didn't port so I can't receive the authentication codes.

Posted
Ramy De Jesus
Technician

Let check if we can do something lets have a remote session so I can check it. Are you using windows or mac computer?

Posted
Customer

Mac

Posted
Ramy De Jesus
Technician

Please download AnyDesk on your mac. Click on the link below.

AnyDesk Download

Once downloaded leave it open and provide me the address so I can connect to your mac.

Posted
Customer

Thanks Ramy.

Here's the address:

362 420 086

Posted
Customer

Is that working Ramy?

Posted
Ramy De Jesus
Technician

It seems I can't connect using AnyDesk. Lets try TeamViewer instead. Please download it.

TeamViewer Download

Once downloaded provide me the ID and password so I can connect to your mac.

Posted
Customer

ID: 913 219 243

password: mb3skniv

Posted
Customer

I had to quit TeamViewer and reopen it so you could access.

ID: 913 219 243

Password: r7cfns3i

Posted
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