I reset a password on a client's FB account. He sent me the code, which I then entered. However, as FB didn't recognise my device, it asked him to...

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I reset a password on a client's FB account. He sent me the code, which I then entered. However, as FB didn't recognise my device, it asked him to upload a photo ID to prove his identity. He is being asked to hold the ID up in front of his computer's camera. Now, when he goes to do this he gets a message saying insufficient lighting. He has tried several well-lit rooms as well as being outside. Any idea?

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Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Facebook Expert

Usually you have to use a smartphone outside in the daylight to try to upload the photo.  Please try this and let me know if it works.  I'll be standing by.

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