We are a new company. An external SM company did a FB Ad for us. We incorrectly advertised a closed FB group. FB has stated that we are permanently banned from advertising on our page and this is their final decision. What can we do?
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We are a new company. An external SM company did a FB Ad for us. We incorrectly advertised a closed FB group. FB has stated that we are permanently banned from advertising on our page and this is their final decision. What can we do?
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Please click the link below and submit to faceboo for an appeal.
Hello, I'm based in the UK. I clicked on the link - it took me to a payment query process. Could you provide the correct link for an appeal please. I am available for a call from 3pm - 6pm UK time (10amET- 1pm ET).
We may have to do a remote session so I can see the error message in real time. I will provide the link shortly for the remote session.
Are you using windows or a mac?
windows
CXan we do a screenshare so that I can see the issue in real time?
Please click the link below and run the software and then I will need the id and password in the blu and while box to connect?
https://download.teamviewer.com/QS
No, sorry, I don't know you. There is no reason for you to come onto my computer. How is this helping my query about to resolve this issue? We have been informed that we did not comply with FB advertising policies and that the decision is final. The social media company has provided a copy of the rules and the one that we have violated is an Ad with a closed FB group. The SM company has already requested a review and been told the decision is final. We need to understand how we can appeal. As professional nutritionists we were advised to use closed FB groups. This is a mistake on our part and we being heavily penalised.
I cna give you links to try to submit to Facebook to see if they will reopen your account.
https://www.facebook.com/help/contact/ ***-***-**** 104383
https://www.facebook.com/help/contact/ ***-***-**** 29792
https://www.facebook.com/help/contact/ ***-***-**** 83890
https://www.facebook.com/help/contact/ ***-***-**** 72907
https://www.facebook.com/help/contact/ ***-***-**** 02583?show_form=pages_bug
Facebook may take up to two weeks to have your account back in order usually they dont take that long.
Thank-you I will try these links
Very welcome.
The 1st one took me to a copyright page on FB
That link may work just let them know that your ads account was disabled.
2nd link to a payments page
Thats the most common way to reach facebok team.
Facebook Ad account is still disabled. Of the links suggested, I was able to use one of the links(without being prevented by FB) to plead our case, but no response so far from Facebook.
I am very sorry this is taking so long Facebook gets better requests and probably just needs more time to review your case
Byron Narciso
Facebook Expert
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