We are a new company. An external SM company did a FB Ad for us. We incorrectly advertised a closed FB group. FB has stated that we are permanently...

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Customer

We are a new company. An external SM company did a FB Ad for us. We incorrectly advertised a closed FB group. FB has stated that we are permanently banned from advertising on our page and this is their final decision. What can we do?

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Facebook Expert

Please click the link below and submit to faceboo for an appeal.

https://www.facebook.com/help/contact/ ***-***-**** 29792

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Customer

Hello, I'm based in the UK.  I clicked on the link - it took me to a payment query process.  Could you provide the correct link for an appeal please.  I am available for a call from 3pm - 6pm UK time (10amET- 1pm ET). 

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Charles Totherow
Facebook Expert

We may have to do a remote session so I can see the error message in real time.  I will provide the link shortly for the remote session.

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Charles Totherow
Facebook Expert

Are you using windows or a mac?

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Customer

windows

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Charles Totherow
Facebook Expert

CXan we do a screenshare so that I can see the issue in real time?

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Charles Totherow
Facebook Expert

Please click the link below and run the software and then I will need the id and password in the blu and while box to connect?

https://download.teamviewer.com/QS

 

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Customer

No, sorry, I don't know you.  There is no reason for you to come onto my computer. How is this helping my query about to resolve this issue? We have been informed that we did not comply with FB advertising policies and that the decision is final. The social media company has provided a copy of the rules and the one that we have violated is an Ad with a closed FB group.  The SM company has already requested a review and been told the decision is final. We need to understand how we can appeal. As professional nutritionists we were advised to use closed FB groups. This is a mistake on our part and we being heavily penalised. 

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Charles Totherow
Facebook Expert

I cna give you links to try to submit to Facebook to see if they will reopen your account.

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Charles Totherow
Facebook Expert

Facebook may take up to two weeks to have your account back in order usually they dont take that long.

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Customer

Thank-you I will try these links

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Charles Totherow
Facebook Expert

Very welcome.

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Customer

The 1st one took me to a copyright page on FB 

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Charles Totherow
Facebook Expert

That link may work just let them know that your ads account was disabled.

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Customer

2nd link to a payments page

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Charles Totherow
Facebook Expert

Thats the most common way to reach facebok team.

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Customer

Facebook Ad account is still disabled.  Of the links suggested, I was able to use one of the links(without being prevented by FB) to plead our case, but no response so far from Facebook.  

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Charles Totherow
Facebook Expert

I am very sorry this is taking so long Facebook gets better requests and probably just needs more time to review your case

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