Can someone help me to get back into my Facebook account? I have 2FA set up, but do not remember how to do it, nor which method I chose. I can get...

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Customer

Can someone help me to get back into my Facebook account? I have 2FA set up, but do not remember how to do it, nor which method I chose. I can get as far as creating new password, but cannot get past this 2FA problem. I posed this question yesterday, but no one took it to answer. DO I need to pay more?

Last updated
Charles Totherow
Technician

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Charles Totherow
Technician

Sory for taking so lon gto get back with you.  Is this a great time to call

Posted
Charles Totherow
Technician

May I have the email address that is on file with your facebook account?

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Charles Totherow
Technician

Sometimes on your phone when you try to log in, try to log in and then there should be a have trouble signing in button.  Click that button and then Facebook should allow you to upload a copy of your id to facebook so that they can turn off 2 step verification.  

Posted
Customer

Sorry, I missed your call. The email address for tyhe FB account is s**y@snilesdesigns.com

NONE of FB's methods for getting back in worked. I tried that license thing a few days ago, and it would not accept it. Possibly because the account was not "locked" for a TOS violation?

Seriously I have tried everything I could find in FB's "help" system. The way to use to iPhone method to get in... it tells me it sent an SMS to my phone, it may "take a while." I waited 2 days. N SMS.

Posted
Charles Totherow
Technician

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Charles Totherow
Technician

Do you have a copy of your profile picture thqat you had on Facebook?

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Customer

I wonder if that form would work better if "I can't access my account" were tickd instead of the option orginally selected? Obviously they do not read the explanation, but respond by bot to the checked item...

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Charles Totherow
Technician
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Customer

Sadly, another dead end. If I click "I can't access my account" it only offers links to the same help paes that do not work, rather than accepting the form.

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Customer

The jpeg I have for my FB account; original graphic of peace sign and Ukraine flag

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Charles Totherow
Technician

Im still working on it as well.  Facebook used to have the option of uploading id to turn off step step verification, looks like they have deleted this option.

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Customer

It is easier for hackers to get in, than for account holders. I wonder if you could start a whole side business, starting with some sort of official relationship to the company that gives you "super-mod" power to help people.

Posted
Charles Totherow
Technician

I even tried to use a phone to try to see if Facebook would let me upload id and just went to a blank page as if that option don't exists anymore.

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Customer

Yes, I also literally encountered a Page Not Found when using a link from one of their myriad, circuitous rabbit-holes of "help."

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Charles Totherow
Technician

Let me ask some of my fellow experts to see if there is a way that I cna get this account back.  Please alloow me 48 hours to try to get you logged back in.

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Customer

I truly appreciate your persistence! GL...

Posted
Charles Totherow
Technician

PLease let me know when a great time for a remote connection would be.  I submited a form to faceboo on your behalf to try to get them to turn off 2 step login.  Hopefully they will turn it off soon.

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Customer

Wow, hoping for such a miracle. I actually mailed them a typed letter on paper on Friday. I spoke of the value I place on FB, and how difficult it is to find solutions in the Help pages. As for a shared screen time, any time today (Monday) should be good, so you tell me and I will make ready. Thanks!

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Customer

Sorry, I missed you on Sunday, and Now I need to leave work... Any chance for tomorrow?

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Customer

Is Tuesday OK?

Posted
Charles Totherow
Technician

Yes Tuesday would be great I'll send you a message when I'm getting ready to do a remote session

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Customer

 Crud, we are running out of time today... I have about an hour from now, 1530 EDT, before the day has run away to other appointments and such. Your thoughts?

Posted
Charles Totherow
Technician

I'm very sorry for taking so long we've been having Internet outages due to bad weather in North Florida so I've been without internet for about 3 days now but I promise they should be out here today to fix it and we can do the remote session tomorrow

Posted
Charles Totherow
Technician

I am still working on trying to get your account back it's taking me longer than usual but please bear with me I will try as best I can to get this sorted out

Posted
Customer

Boy, do I understand that! I am sorry you have been dealing with persistent internet issues! I can be patient. The problem is not an easy one, and no one can do tech without internet! Tomorrow I have time between about 0900 - 1130, and 1330 - 1645. You are my hero for not just giving up!

Posted
Charles Totherow
Technician

Yes I'll probably do it around 3:30 p.m. Eastern standard Time

Posted
Charles Totherow
Technician

I can give you the link for remote support if this is a good time?

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Charles Totherow
Technician

You have to be on a computer.  Please cliick the link and run the software.  Then I will need the id and password to connect as well

https://download.teamviewer.com/QS

 

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Customer

Let's go!

 

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Customer

ID =1 052 881 867

P/W =cbep5ytp

 

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Customer

Looks ready for you...

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Customer

You still there???

Posted
Charles Totherow
Technician

One moment please

Posted
Charles Totherow
Technician

Let me connect.

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Charles Totherow
Technician

Do you see the chatbox on teamviewer?

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Customer

I just tried again... 2-factor is still blocking me... any news on your end?

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Charles Totherow
Technician

I have tried to get the 2step verification turned off.  Seems Facebook is backed up and not taking my requests.  Please allow me a few more days to try to get this resolved.

Posted
Charles Totherow
Technician

I have not been able to get this resolved since the 2 factor will not let me disable and Facebook has not responded.  I am very sorry about this.

Posted
Customer

Perhaps not as sorry as I. You spent a bunch of time, I spent a bunch of time AND money, and... no progress. FB may not realize I will not give up.

Posted
Customer

 I accepted the answer, and submitted a small "tip." This in no way indicates willing acceptance of the lack of a solution; rather, my recognition of the efforts put forth. If anyone has any other ideas, please let me know?

Posted
Charles Totherow
Technician

I will keep trying to get back into your account as soon as possible with Facebook I won't give up

Posted

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