My EPSON XP-720 is reporting as follows: - "A printer's ink pad is at the end of its service life. Please contact Epson Support". Your...

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My EPSON XP-720 is reporting as follows: - "A printer's ink pad is at the end of its service life. Please contact Epson Support". Your HELP please. Leo Rawlings

Last updated
Charles Totherow
Technician

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Charles Totherow
Technician

Sorry to keep you waiting.  How long has this error message been on the printer?

Posted
Charles Totherow
Technician

PLease let me know a great time to perfrom remote access to your computer as well.  PLease let me know if you have a windows computer as well.

Posted
Charles Totherow
Technician

How do I access the Maintenance Reset Utility?

You can download the Maintenance Reset Utility if you receive the following message:

 

 


 

Click on the link and complete the required information to download the utility.

This method is available to Windows users (Windows 10, Windows 8, Windows 7, Windows Vista, and Windows XP) as a one-time option while customers determine the best next steps for repairs.

Posted
Charles Totherow
Technician

If you receive a message that includes “Service is required,” the Maintenance Reset Utility was already used on your product. The Maintenance Reset Utility cannot be used again in order to ensure the proper operation of the printer and to minimize the risks of property damage. In most cases, when this message occurs, the printer's ink pad needs to be replaced.

Posted
Charles Totherow
Technician

https://download.teamviewer.com/QS

Posted
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