I've had an incident where my computer system was dissolved. Many of my contacts are on Facebook but my email and phone number have changed. Any...

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Customer

I've had an incident where my computer system was dissolved. Many of my contacts are on Facebook but my email and phone number have changed. Any help?

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Charles Totherow
Facebook Expert

Are you able to log into facebook on your phone?

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Charles Totherow
Facebook Expert

We can do a remote connection using anydesk software.

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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

It seems that your account has been disabled.  Please use the link below and fill ut the form to submit to facebook.  Please let me know when a good time for a remote connection would be as well.

 

https://www.facebook.com/help/contact/ ***-***-**** 72907

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Customer

I'm at my desktop

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Charles Totherow
Facebook Expert

Please click the link below and run the software for remote connection.  

https://anydesk.com/en

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Charles Totherow
Facebook Expert

I will need the 6 digit code from anydesk to remote connect.

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Customer

umm ..I think the remote connecion might be viable now

 

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Charles Totherow
Facebook Expert

May I have the code from anydesk software?

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Customer

9722090

 

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Charles Totherow
Facebook Expert

Thank you one moment

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Customer

cool

 

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Charles Totherow
Facebook Expert

Please allow the connection.

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Charles Totherow
Facebook Expert

Looks like we lost connection.  We can use teamviewer by clicking thee link below.  I will need the user id andpassword to reconnect as well.

https://download.teamviewer.com/QS

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Charles Totherow
Facebook Expert

Please let me know if you are able to download teamviewer

 

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Charles Totherow
Facebook Expert
Customer

Ok  nothing working yet

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Charles Totherow
Facebook Expert

This may take a second to load as well.

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Customer

Ok..done?

 

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Charles Totherow
Facebook Expert

I just need the id and passwword to reconnect back to your computer please.

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Customer

hunh?

 

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Charles Totherow
Facebook Expert

There should be a blue box with an id and password in teamviewer

 

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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

It should lok like the picture below after you clicked on the teamviewer link and ran the software.

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Charles Totherow
Facebook Expert

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Customer

Not popping up..lemme try again

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Charles Totherow
Facebook Expert

Please take your time

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Customer

1 273 139 819       ee9yuxqt

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Charles Totherow
Facebook Expert

Thank you one moment please

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Customer

What are the odds of this being reconciled ?  Curious.

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Charles Totherow
Facebook Expert

This wll take some time for me to fix.  I may have to take a few days to try to resolve as well.  I am very sorry about this.  

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Charles Totherow
Facebook Expert

Looks like teamviewer isnt working at the moment.  Can you try to download teamviewer again

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Charles Totherow
Facebook Expert

PLease let me know if you have any trouble with teamviewer

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Customer

done

 

 

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Charles Totherow
Facebook Expert

Le tme try to reconnect .

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Charles Totherow
Facebook Expert

May I ahev the password to connect back

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Charles Totherow
Facebook Expert

May I have the password to connect back to your computer?

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Customer

 1 273 139 819    s8d77sfm

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Charles Totherow
Facebook Expert

Please allow me a few minutes 

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Charles Totherow
Facebook Expert

Please try this link and run the softare and see if I can connect back to you please.  

https://join.zoho.com/586329608

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Charles Totherow
Facebook Expert

We will have to wait for Microsoft to fix your email account so that we can get logged back into facebok with the original email address.  Usually takes 24 hours for Microsoft to review.

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Charles Totherow
Facebook Expert

I also emailed support to let them know that this is taking longer than ususal so that they may take care of the expedited solution as well.

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Charles Totherow
Facebook Expert

I found a link that may work for Facebook to turn off two step login.  Please click the link below.  

 

https://www.facebook.com/help/contact/ ***-***-**** 22339

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Charles Totherow
Facebook Expert

All you have to do is scroll to the bottom and upload your id and enter your email address and upload to facebook.

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