I started a new facebook shop with the intention of opening an Instagram shop just because Instagram is more user friendly for me but due to I have...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your Facebook question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your Facebook question answered.

Get An Answer

3. Get An Answer

Connect with your Facebook Expert via online chat or telephone call.

Answer

Customer

I started a new facebook shop with the intention of opening an Instagram shop just because Instagram is more user friendly for me but due to I have followers I can't open a shop so I tried running an ad but I can't seem to get my identity verified by mobile app and on the computer it doesn't work. I realized I have access to my old facebook with followers but now I created I think multiple pages and I don't know what to do and I have 16 days left before my shop facebook is closed and this is sooooo stressful and I can't seem to fix this myself.

Last updated
Elixir Cada
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Elixir Cada
Facebook Expert

Hi Raina,

Thank you for waiting.

Are you trying to connect the facebook business page to your instragram page? If you want to use instagram for your business, you can just create an account on instagram without the facebook page. 

 

Posted
Customer

Hi

Posted
Customer

I have an instagram page and in order to open a shop on instagram I had to connect a facebook page.

 

Posted
Elixir Cada
Facebook Expert

ok. do you have an exisitng facebook page? 

Posted
Customer

I forgot about a facebook page I had years ago so I created a new one that didn't work because I had no followers so I logged into the old page and I don't know how to connect that page to my instagram. sorry

Posted
Elixir Cada
Facebook Expert

i see. so you can access the old page with followers, right? 

Posted
Customer

yes

 

Posted
Elixir Cada
Facebook Expert

ok. is your instagram account already converted to business account?

Posted
Customer

yes

 

Posted
Elixir Cada
Facebook Expert

ok. if the instagram is already converted to business account then follow the steps below to connect your faecbook page. Use your cellphone and logged in to the facebook account that has your business page (the one that have followers). 

  1. Go to your business’s Instagram profile

  2. Select “Edit profile”.

  3. Under the “Public business information” section, select “Page”

  4. Choose a Facebook Page from your Pages that you’d like to connect.

 

Posted
Customer

okay I am at the part where I'm chooosing a page, the only choice is a page thats not my actual facebook page, is that right?

 

Posted
Elixir Cada
Facebook Expert

is that the one that has no followers?

 

Posted
Elixir Cada
Facebook Expert

you should be able to connect the facebook page to your instagram business account regardless of you have followers or no followers. 

Posted
Customer

yes, I think I need to pay to share my screen because it said failed and also I have a orange message to confirm my facebook page and instagram connection and when I click confirm it also failed. 

Posted
Elixir Cada
Facebook Expert

we can do a remote session. are you using a windows machine?

Posted
Customer

Posted
Customer

Yes.

Posted
Elixir Cada
Facebook Expert

make sure that you are logged in on your phone on the facebook account that contains your facebook business page. 

Posted
Customer

I am but I think the problem is there are two new pages on Facebook I created because I didn't know what I was doing , and one is connected to my instagram that I can't confirm and the other has a account quality issue due to my identity can't be confirmed. 

Posted
Elixir Cada
Facebook Expert

are those pages actually essential to you or you can just delete those pages and start a new one again since they have issues already. 

Posted
Customer

I can totally delete those pages so I can start fresh and not be confused. 

Posted
Elixir Cada
Facebook Expert

alright. If that will not work then i can jump in to do a remote session. The remote session has an additional cost by the way. But. try to delete the pages first and create a new one and let me know the result. 

Posted
Customer

okay let me try.

Posted
Elixir Cada
Facebook Expert

alright. ill be standing by.

Posted
Customer

I look at the facebook instructions and I can't find remove page, tap delete. 

Posted
Elixir Cada
Facebook Expert

ok. lets do a remote session. are you using windows or mac? 

Posted
Elixir Cada
Facebook Expert

let do a remote session on your computer. Are you using a windows computer or Mac?

Posted
Customer

okay I was able to delete it from my mobile app. 

 

Posted
Elixir Cada
Facebook Expert

alright. try to create a new facebook page. 

Posted
Elixir Cada
Facebook Expert

connect the instagram business account on the new page that you created following the steps that i given you earlier. The new page that you created should show on the list. 

Posted
Customer

wooh. Okay it looks like I am not connected to the new page.

I'm at the set up shop part which I use Big Commerce so it's stating I have to connect Big Commerce.

Posted
Elixir Cada
Facebook Expert

alright nice to know that you are now good.

anything else i can assist you with?

Posted
Elixir Cada
Facebook Expert

Hi Raina,

If you dont have further questions please click the green accept answer button.

 

 

Posted
Elixir Cada
Facebook Expert

Hi Raina,

Its been a week since we talked about your facebook and instagram issue. Are you still having problems with your facebook and instagram? 

Posted

quoteTestimonialsquote

We've Got Your Facebook Problem Solved!

ExpertHelp provides live Facebook help and support over the phone or via live online chat.

As a company with loads of experience assisting people with Facebook issues, we’re confident of solving any problem you might have. Thousands upon thousands of Facebook users have come to us with their questions. We work tirelessly and quickly to ensure their questions are answered to the best of our ability.

What sets us apart from other Facebook help providers is the sheer range of issues we tackle. Our team doesn’t just specify in one particular area, we can solve anything, including common problems like:

Typically, when you approach Facebook for advice, they don’t offer complete solutions. Furthermore, they refuse to help with any Facebook problems that are related to your computer or the device you’re using Facebook on. We’re not affiliated with the social network, so we’ll even help with issues caused by your devices.

All of these problems are highly common amongst Facebook users. But, our assistance doesn’t end there. Feel free to ask any questions related to Facebook support and one of our Expert advisers will talk you through the ideal solution. It’s a fast and effective service that requires very little effort on your behalf. Just ask your question, indicate how urgent it is, and choose the method of contact from us. We’ll call, email, or live chat with you - depending on your preference.

There’s no problem too big or small for us to solve. If you’re a Facebook user that’s struggling in some regard, get in touch with us today. We’ll help make things easier for you, and ensure you get the most out of Facebook. ExpertHelp offers a cost-effective service that’s so simple to use. Don’t get left in the dark waiting for answers to your questions. In most cases, we can answer your query within 15 minutes. This gives you more time to connect with people on Facebook and ensures you spend less time waiting around for support.

Don't waste your time scouring the Internet looking for the Facebook phone number, when chances are we can solve your Facebook problem right here, right now. Make the smart choice, get live help for Facebook now, and enjoy unlimited free follow-up questions once your issue is solved.

More Facebook Questions...

Ask Your Facebook Question & Get An Answer Now!