Hi, How can I find our Pixel ID on FB and add it to our ad?

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Customer

Hi, How can I find our Pixel ID on FB and add it to our ad?

Last updated
Charles Totherow
Technician

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

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Posted
Charles Totherow
Technician

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Posted
Customer

Hello,
I am ready when you are.

Posted
Charles Totherow
Technician

In order to start capturing audience data through Link Manager, you need to setup pixels for each of your advertising platforms. In order to find your Pixel ID for Facebook, follow the instructions below. Don’t have a Facebook Pixel set up? Follow instructions here to get started.

 

  1. Log in to Facebook and go to your Ads Manager account.
  2. Open the Navigation Bar and select Events Manager.

 

 

 

 

 

 

 

Posted
Charles Totherow
Technician

Copy your Pixel ID from underneath your Site Name and paste the number directly into the Link Manager setup tab.

 

Posted
Charles Totherow
Technician

Customer needs facebook pixel turned on and pixel is not working just goes to error pages to many redirects as well.

Posted
Charles Totherow
Technician

I apologize I haven’t be able to offer you the most helpful support on this issue. I have requested another Expert to step in and continue assisting you on your question. I appreciate your patience while your new Expert prepares to assist you. When your newly assigned Expert is ready, you will be notified via email and you can continue support for your issue. You may also leave this chat page open and check for your new Experts messages

Posted
Mario Donevski
Technician

Hello and welcome to ExpertHelp.com! My name is Mario Donevski and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Posted
Customer

Hi, I never received the help I needed. 
I'm still waiting for you guys to help me. 

Posted
Mario Donevski
Technician

Hello Safoura.

Please note that in order to connect your pixel to an ad you are planing to run, the pixel should be setup correctly in the first place, in the Event Management Tool. I guess you have copied and pasted the pixel code into your website header, therefore it should be active on the website.

What you need to do afterwards, is setup Events, such as View Content, Purchases and etc. Also, a domain needs to be claimed in your business manager so the pixel will read all the visitor data from the website.

Now, on the pressing matter, you can easily connect your facebook pixel while creating your desired ad. When in Ads Manager and you start creating your new Campaign, on the first screen, there should be an area where pixel can be selected and connected to the current ad you are creating.

Please try this while creating your ad and get back to me with the results.

Regards

Posted
Customer

Thank you so much, Mario. Can I request a phone call and screen sharing? I've paid for it already. 

Posted
Customer

I'm still waiting. 

Posted
Jenny Muralidharan
Customer Support

Thank you for your patience, Safoura. Since our Experts are unable to offer phone support, we have refunded your payment made towards this upgrade. If you wish to receive continued support via chat on this page, please follow the steps described in Mario Donevski's most recent message. Following that, share your feedback/current status of the issue, and we will offer you continued assistance most appropriately. For billing assistance, please email s**t@experthelp.com

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