During a business phone call I cannot press any number to make a selection of who to speak to.

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Hi Helen,

May I know the exact model of the Panasonic phone that you are using? 

ok. try to reset/refresh the phone by unpluggin the power adapter of the base station from the wall outlet for 1 min. Plug the cord back in then check the issue againd. 

let me know if this helps. 

you need to plug it back in then test the issue again. 

Is that the Experhelp phone number that you are trying to dial? 

who is your phone provider?

can you call Lively provider thru phone number  ***-***-**** and see if you were able to get in to their menu by pressing the numbers when you get in..

the number i gave you is Lively customer support number.. that is not your cellphone number.. I give you that number so that you can try if you can get inside their IVR option and try to press a number and see if you can get through other options inside.

if you call the Lively number that i gave you, you will get in the IVR menu where you can select option that you want. Press 1 if you want billing. You can press 1 and see if you were able to get in to the billing department of lively. This is just for testing purposes. 

were you able to hear the opening menu of Lively when you dial the number? 

ok that means that the panasonic phone is not the problem it ha something to do with the line there in the retirment village. Seems like they are blocking some sort of phone calls. You might want to check with the admins their if they are blocking phone calls. I was able to test the number that I gave you and was able to get in with other options in the IVR. Check with the admin thir in the retirment village seems like they have a process there with regards to phone calls. 

Let me know if you have further questions,

are you still there? 

ivr is an automated syste that will answer the caller and will direct you to other ooptions wher department where to get in

alright

im not sure what password are you referring to. it has nothing to do with your issue

you hve to explain to them what is happening on your phone.. your panasonic is ok we just reset it.. it has something to do with their line there. 

alright.. let me know what their findings on monday. 

what email are you referring? i havent emailed you anything

We are Experthelp We are not associated with Panasonic nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions.

Were you able to talk to your building administrator about your issue? 

ok... Let me know the result.. it has something to do with the line there its not your phone is the problem