My original email was dropped and I can no longer get into Facebook as a result. I am being hacked on my account and can’t stop it.

Answer

Customer

My original email was dropped and I can no longer get into Facebook as a result. I am being hacked on my account and can’t stop it.

Last updated 8/28/2024

Charles Totherow

Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted 8/25/2024

Charles Totherow

Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted 8/25/2024

Charles Totherow

Facebook Expert

May I ask how long has this been occruing and also how do you log into facebook on a phone or computer?

Posted 8/25/2024

Charles Totherow

Facebook Expert

 

I'm sorry to hear that you're dealing with this issue. If you can't access your Facebook account due to a hacked account and an inaccessible email, here are some steps you can take to try and recover your account:

1. Use Facebook's Account Recovery Tools:

• Go to the Facebook login page and click on Forgotten account? or directly visit Facebook's recovery page.
• Enter the phone number, email address, or username you previously used for Facebook.
• Follow the prompts to verify your identity. Facebook might ask for information like your current or previous passwords, names of friends, or answers to security questions.

2. Contact Facebook Support:

• If you can’t recover your account through the usual methods, you can try to contact Facebook support. Unfortunately, Facebook doesn’t offer direct customer service, but you can report the issue through their Help Center.
• Go to the Facebook Help Center and search for options related to hacked accounts or login issues.

3. Use a Trusted Contact:

• If you previously set up Trusted Contacts on your Facebook account, you can ask them to help you regain access.
• Follow the steps provided in the recovery process and choose your trusted contacts to help you.

4. Report the Account as Compromised:

• If the hacker has changed your account details, you can report it as compromised.
• Go to the Facebook Compromised Account page and follow the instructions to secure your account.

5. Secure Your Devices:

• Since you mentioned being hacked, it’s important to secure your devices. Run a full antivirus scan on all devices you use to access Facebook to ensure they aren’t compromised.

6. Recover Your Email Account:

• If your original email was hacked and you can’t access it, try to recover it through your email provider's recovery process. This might help you regain access to your Facebook account if the email can be recovered.

7. Check for Unauthorized Changes:

• Once you regain access, check your account settings for any unauthorized changes. Update your password, review security settings, and enable two-factor authentication to protect your account in the future.

If you need further help with any of these steps, let me know!

Posted 8/25/2024

Jenny Muralidharan

Customer Support

Hi Karen,

We hope you’ve had a chance to review our Expert Charles’s answer. If you’d like us to guide you through the steps one by one, or if you need any clarification, just let us know. We’re here to help!

Looking forward to your response. 

Posted 8/28/2024

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