Trying to sync my phone to i tunes to transfer some music. Now all of my data: contacts, recent text's, etc. are gone. Believe it thinks my phone...

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Customer

Trying to sync my phone to i tunes to transfer some music. Now all of my data: contacts, recent text's, etc. are gone. Believe it thinks my phone belongs to someone else or thinks the phone is just being activated.

Posted
Rofel Lantican
Apple Certified Tech

Hi,

Thanks for your question. My name is Rofel and I will assist you with your concern.

I would like to know if this is the first time you connect the phone to computer that you using?

Thanks

Posted
Customer

Yes. This is my home computer. After acquiring the iphone last week and all data from old droid being transferred in Verizon store, I was attempting to download music from itunes that my spouse had an existing account with, when phone plugged in, sync occured. All my contacts and e-mail setups, recent activity, have vanished. Even look of contacts screen had changed. Attempted restore, now it appears to be just in basic setup mode. i.e. preffered language, country, choose a network, etc.

Posted

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