now can't get beyond safe mode, start normal ect. ect. selection. THE BLUE SCREEN LESS THAN A SECOND, THEN RESTARTS OVER AND OVER. MY NORTON ANTI...

Hi,

Thanks for your question. My name is Rofel and I will assist you with your concern.

Did you get the STOP 0x000 error of the bluescreen so that we can determine which one is causing the issue?

Thanks

Hi,

Can you please restart the computer then tap F8 repeatedly. It will give the boot options then please select Disable automatic restart. If the computer will restart it will show you the bluescreen error.

Thanks

Do you have a recovery disk for your computer?

The reason why you have that error is that you have a Improperly configured BOOT.INI (Windows XP). If you have inadvertently erased or tinkered with the boot.ini file, you may receive stop code 0x7B during the startup process.

Thanks

Reinstalling the recovery disk will restore the computer to factory state and it will wipe out everything including the error that you have.

Please let me know if you want to proceed with the process because if you have important files on your computer it will be deleted.

Thanks

To reinstall your operating system please restart your computer then tap F2 to go to your Bios Settings.

On Bios please go to the Boot Tab then please select your DVD Drive as the first bootable device. DVD drive is also called ODD. Once done press F10 to save the settings. Insert the recovery disk optical disk drive or DVD drive then it will start the reinstallation process.

Please refer to the link below on how to instal windows xp.

http://www.blackviper.com/os-install-guides/windows-xp-professional-install-guide/

After the installation process you will be able to use your computer again.

If I were able to assist you with your concern please click on the green Accept Answer button below my first response so that i get credit on helping you. Let me know if otherwise, so we can continue troubleshooting.

Thanks

Hi,

Sorry for the late response. i would like to know when you reinstall the os using the disk did you delete/format the partition or you just select it and install the os?

Can you please try to repair your os usig the disk? Insert the disk again then on the setup screen please press the "R" button on your keyboard when the screen says "Welcome to Setup."

Type in the admin password when prompted. Press "1" and then "Enter" to open the command prompt.

Type "fixboot" into the command prompt.

Check whay will happen. If this wont work please try to reinstall the disk but this time make sure you delete the partition and start a new one

Thanks

Hi,

Thanks for your question. My name is Himanshu and I will be glad to provide my assistance to your concern. This is in support of Rofel's suggestion.Please following the below mentioned steps

1. Insert the Windows XP CD into your computer's disc drive.
2. "Restart" or by pressing the restart button on your computer if Windows won't boot.
3. Press any key on your keyboard when "Press Any Key to Boot From CD" appears on the screen.
4. Open the recovery console by pressing "R" at the welcome screen.
5. Select your Windows XP operating system by pressing the up and down arrow keys and pressing "Enter."
6. Type your administrator password and press "Enter."
7. Repair your Windows XP boot sector by typing "fixboot" and press "Enter."
8. Quit the recovery console by typing "exit" and pressing "Enter."

To get to the Welcome Screen the PC should boot from the disk.However if you still see a different screen do let me know what appears on the screen and we would take it further from there.

Thanks,
Himanshu

Hi,
It seems that the update made has done system changes, perhaps even if the BIOS and currently the system is not booting aptly from the CD.

Please try the below mentioned steps and let me know the results

Restart PC, while restarting press F8 to go to advanced boot options and choose: Last Known Good Configuration and press enter.

Thanks,
Himanshu

Hi,

Please let me know if you had a chance to try the above step Last Known Good Configuration . In case you have already tried and the problem still persists we might have to change a BIOS Setting so as to get past the following error stop: 0x0000007B (0xF78D2524, 0xC0000034, 0x00000000, ) that we are experiencing during the Repair/ Installation process.

In anticipation of your response.

Thanks,
Himanshu

Hi,

Can you please follow the instruction on how to use the 2 recovery using the link below and let me know what happen.

http://support.acer.com/acerpanam/desktop/0000/Acer/Veriton5100/Veriton5100faq19.shtml

Thanks

HI,

Did you try to follow the steps on the link I provided above?

Thanks

Hi,

I can understand the level of disappointment especially when you are dealing with Blue Screen error.

Please start tapping the key rather than just pressing,as the relevant screen appears just for a second or a fraction of a second.

I hope you are doing the same but just wanted to be sure.

Thanks,
Himanshu

Hi

Can you please try to restore the laptop using the hidden partition of your hard drive.

Restart the computer the Press Alt + F10 during POST to boot the system from the hidden hard disk drive

partition and access the hidden partition main page.

Note: You must enter the password to access the hidden partition main page.

The hidden partition main page offers three options to restore the system: restore to factory default settings, restore from user's backup, or restore from backup CD/DVD.

Select restore to factory state.

Please let me know if this helps

Hi,

Apology for delayed response..We need to change the SATA mode in the BIOS to IDE Mode.Please try the following steps.

1. On start up press F2 to enter BIOS
2. Go to "Main" -> select "SATA mode"
3. Change AHCI Mode to IDE Mode
4. Save the Changes and Exit

Please ensure to save the changes and then exit.

NB : Mouse does not works when you are in the BIOS.Navigation is done through Keyboard only

Once the chnages are made then we would try the fixboot option again by the following steps:

1. Insert the Windows XP CD into your computer's disc drive.
2. "Restart" or by pressing the restart button on your computer if Windows won't boot.
3. Press any key on your keyboard when "Press Any Key to Boot From CD" appears on the screen.
4. Open the recovery console by pressing "R" at the welcome screen.
5. Select your Windows XP operating system by pressing the up and down arrow keys and pressing "Enter."
6. Type your administrator password and press "Enter."
7. Repair your Windows XP boot sector by typing "fixboot" and press "Enter."
8. Quit the recovery console by typing "exit" and pressing "Enter."

Please let me know your observation.

Regards,
Himanshu

Hi,

It seems that we have gone past the blue screen and now need to repair/reinstall the operating system

Well there are few tips on "How To Find the Administrator Password in Windows XP". Please follow the guidelines in the link below

http://pcsupport.about.com/od/windowsxp/ht/adminpassword02.htm

If we still cannot crack the password we would have to reinstall the Operating System rather than using a Repair.

Do let me know what exactly happens.

Thanks,
Himanshu

Hi,

Please reinstall the operating system with Windows Xp disc using the steps as specified below

1. After your computer reboots, a Black screen will appear showing the message 'Press any key to Boot from CD...'. Press any key.
2. Wait for a few seconds until the a Blue Screen pops up with the Title Windows Setup.
3. Follow the instructions on the screen to install Windows.
4. Select a drive for Windows to be installed, and choose its File System (FAT32 or NTFS).
5. After a number of restarts, the previous screen with 'Press any key to Boot from CD...' will appear. Ignore it this time.
6. Set the Regional and Language, and Network Settings, and let the Setup install windows. You can keep track of the progress on the Green Bar at the left side of the screen.
7. Install basic security software such as a firewall, antivirus program, and an anti-spyware program
8. Update Windows and the security software. This should help protect against some viruses and improve stability.
9. Make sure that all your hardware is working.
10. You are done with installing Windows.

The below mentioned link shows screenshots which might help in the installation procedure
http://pcsupport.about.com/od/operatingsystems/ss/instxpclean12.htm

Do let me know how it goes and if we face any issues with the same.

Thanks,
Himanshu

Hi,

Do let me know if you still encounter any hurdles in installation.

If I were able to assist you with your concern please click on the green Accept Answer button below my first response so that i get credit on helping you. Let me know if otherwise, so we can continue troubleshooting.

Thanks,
Himanshu

Hi,

Many thanks for keeping us posted.Do take proper rest.

We would be more than just glad to provide further assistance if essential.

Thanks,
Himanshu

Hi,

I hope everything is up and running.Do let me know if you still require further assistance.

Thanks,
Himanshu

Hi,

Do let me know what sort of instability issues you are experiencing,along with symptoms and errors and I would guide accordingly.

Thanks,
Himanshu