i cant hear my phone ring but the volume is up all the way

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i cant hear my phone ring but the volume is up all the way

Khem Arcojada
Apple Certified Tech

Hi! Thank you for posting your concern. I am here to help you.

Please check whether the Mute swith is turned on or off.

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Toggle this switch and check if the sounds works. This is located at the left side of the phone.

Let me know if this works. I will be waiting for your response.


There is sound but it is like the volume is stuck on low



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