I have a samsung home security system that stop recording and I get an error code that says No hdd installed, please check and install hdd. Can you...

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My name is Abe and I am here to help you. Please wait while i prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.

The error message refers to your HDD that stores the data recording. To better assist you, May I have the model number of your unit please?

Thank you for the details. Are you able to check the Hard drive on your Unit? If yes please check the connections from your Hard drive and make sure it is properly connected to the Units board. Make sure to turn off the unit first before doing this. After properly checking the connections are firm, restart the unit and check if the Hard drive is detected this time.

I hope the information I have provided would help. Please know I am still here should you feel the need to contact me for assistance and please do not forget to show your appreciation for my efforts by clicking the green Accept Answer button right below my first response above. Thank you.

Hi, any updates?

The hard drive is inside the unit since this is an internal SATA HDD. It looks like this:

Do you have experience opening the unit? If you do, check the connection from the drive and the unit and make sure it is firmly attached. Please make sure if the unit is still under warranty since opening it might void out the manufacturers warranty. Please let me know what happens after checking the drive connection.

I just wanted to check with you to find out how things are going. Have you had a chance to check the hard drive connection? Is it functioning well. Please know I am still here should you feel the need to contact me for assistance.

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