The application Gallery (process com.cooliris.media) has stopped unexpectedly

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Customer

The application Gallery (process com.cooliris.media) has stopped unexpectedly

Posted
Christian Feliciano
Smartphone Tech

Thank you for your question. I'll do my best to help out.

What Application are you trying to open? May I ask what phone are you using?

Thanks again.
Chris

Posted
Mario V.
Smartphone Tech

Hello,

Thank you for your question. To resolve the issue please follow these steps:

  1. Connect your phone to your PC using USB connection
  2. When connected, tap Connect your phone (on your phone)
  3. On your PC, go to Computer > your SD card's drive (Removable Disk) > Android > Data > delete com.cooliris.media folder
  4. Disconnect phone from your PC

After that try to access gallery. It should create a new com.cooliris.media folder. Please let me know if the problem is solved or if you have any other questions.

Thank you,
Mario Vilaj

Posted

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