turbotax will not load through the download method nor from pc/mac disc ?

Hello Frederick

Welcome to ExpertHelp LLC! My name is Bob and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem. To get started, I might need to request additional information from you in order to clarify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Alternately, you may also be able to join me in the live support chat you see in the lower right hand corner of the screen for a fast resolution.

Bob G

Customer Support

ExpertHelp LLC

Phone Support

• Called customer
• Left message asking customer to check email and to return my call or update this ticket.

Status - Open

Phone Support

• Called customer
• Installed fine on laptop
• When attempt to install on Desktop, nothing happens.
• Downloaded TeamViewer QS but could not run or execute, nor could i find the downloaded file.
• Will request Windows XP expert for assistance and call back.
• DO NOT CALL AFTER 8PM Pacific

Status - open

Hello and welcome to ExpertHelp LLC. My name is Rofel and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Alternately, you may also be able to join me in the live support chat you see in the lower right hand corner of the screen for a fast resolution.

Phone Support:

• Called the customer
• Assisted the customer to install Turbo Tax
• Explained to the customer why it is taking so long
• Issue Resolved
• Customer agreed to accept the answer on his behalf