Hello, my name is Seth. I've used "turbo tax" for the last 9 or 10 years, never a problem until now. I need a copy of my 2013 tax returns, the...

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Customer

Hello, my name is Seth. I've used "turbo tax" for the last 9 or 10 years, never a problem until now. I need a copy of my 2013 tax returns, the problem is, the laptop I used for this return, crashed. I can pull up the return but can't print it because the adobie reader won't work because of the crash.
Is there anything you can do to help me? Is it possible to retrieve these forms?

Here's what I have tried so far:
Tried to print tax returns, adobie reader not working due to computer problems. I'm on a new computer now.

Here's my brand/make/model:
HP Laptop 8710p

Last updated
Heather-Rigell
Tax Expert

Hello and welcome to ExpertHelp LLC! My name is Heather and I will be reviewing your question to make sure it gets to the right tech expert that can best meet your needs. I might need to request additional information from you in order to qualify the issue better.

Have you tried to email your self the return so that you can save it to the new computer and try to open it there?

Posted
Heather-Rigell
Tax Expert

Do you have a external flash drive or hard drive you could move the file to in order to transfer it to the new computer?

Posted
Customer

Thank you for your quick response. My old HP laptop crashed, the adobe reader won't work and it can not connect to wifi.

Posted
Customer

Thank you, I will try that!

Posted
Heather-Rigell
Tax Expert

Please let me know if you need more help. If this solves your problem please click the green problem solved button on this page and when the next page loads click the green button again.

Posted

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