When I enter my ID it tells me to enter a new password. I have done that many times. Still no success when I click on "I already have a team."

Hello and welcome to ExpertHelp LLC. My name is Ramy and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Hi,

Please follow the steps provided below.

1. Make sure you either have a secondary email address specified for your Gmail account or you have not logged into your Gmail account for 5 days.
2. Follow the Can't access your account? link from the Gmail log-in page.
3. Make sure I forgot my password is selected.
4. Type your full Gmail email address under Email address.
5. Click Continue.
6. If you have set up a secondary email address for recovery: Make sure the desired email address is selected following Get a password reset link at my recovery email: under Choose how to get back into your account..
7. Click Continue.
8. Open the Google Password Assistance message in the selected email account from Google Account Recovery.
9. Follow the link under To initiate the password reset process for your _ Google Account.
10. If you have set up a security question for Gmail password recovery: Make sure Answer my security question is selected under Choose how to get back into your account.
11. Type the answer to your recovery question following the question.
12. If you have set up phone number for account recovery:
13. Make sure the desired phone number is selected following Get a verification code (via SMS) on my phone: under Choose how to get back into your account..
14. Click Continue.
15. Open the SMS text message from Google that begins with Your Google verification code.
16. Type the verification code form the text message on the Google Account Recovery page under Enter that code here.
17. Click Continue.
18. Enter the desired new password under both New password: and Re-enter password.
19. Click Reset password.

Hope this helps. Please advise us if the issue is already resolve or not so we can continue provide you with accurate solutions. I'll be waiting for yoour response.

Regards,

Ramy De Jesus

Expert notes:

• Live chat with the customer.
• Assist the customer to reset the email password.
• Perform the reset password of his email.
• Reset successful.
• Customer try in his end by logging in to his email.
• Customer got disconnected to the chat.

You got disconnected to the chat. I just want to know if you can now log in to your email account. I'll be waiting for your response.

Hi,

I just want to inform you that the resetting of your password for your email is successful. I even try to check here in our data base and we can log in to your account using the password you provided me. I'll be waiting for your response.

Regards,

Ramy De Jesus