i clicked on a blog, i think searching for clothes and all of a sudden a banner advertisement appeared on the line on top of my email. i cannot...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your Yahoo question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your Yahoo question answered.

Get An Answer

3. Get An Answer

Connect with your Yahoo Expert via online chat or telephone call.

Answer

Customer

i clicked on a blog, i think searching for clothes and all of a sudden a banner advertisement appeared on the line on top of my email. i cannot get rid of it. i deleted one of these terrible emails i received trying to mark it as spam and all my emails disappeared . i had two from the state regarding my nursing license and one with a verification of my ceu's along with all my emails for the last few week. i cannot retrieve any of those emails, i can't get rid of the banner of ads, sometimes when i wanted to mark something as spam the spam button appeared with a circle and a line slashed through it. i have tried and tried to reach someone to help me to no avail. 1. i need my emails retrieved 2. i need whatever and how i was hacked/virus can be taken care of 3.i need my password changed until i go to another service for my emails. my help numbers 47960930 and some is probably reading this and this is adding more of my information to them. 4. i have yahoo email on the NOOk, will that also have the virus/hack and compromise all my books and information on my nook. thank you

Last updated
Customer

how do i send my answer to you chat question

Posted
Customer

the chat session was sopped because of time but you said wait a minute, please please help me

Posted
Customer

i have no idea how to paste, i am paying you to fix the yahoo problem. please re institute the chat box, i cannot go through tech acrobatics, that is why i am using your service thank you

Posted
Erica
Customer Support

so can i leave to do errands or do i wait here from 12-24 hours. i don't care how long it takes to fix the problem, do not feel pressure to hurry up. i just want a simple chat to communicate with you if that is possible. i am not a tech expert although i just started classes in computers and we all have different talents and i respect everyone's. i really feel sorry for the tech who picked this case! however my infant computer skills, i am a nurse and can save your life so in this world we help each other

Posted
Elixir Cada
Yahoo Expert

Hello and welcome to ExpertHelp LLC. My name is Elix and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

You can start the chat conversation by accessing the chat box below or by clicking the blue reply button on this page to send a message to me.

Posted
Elixir Cada
Yahoo Expert

Hi Sandra,

I tried calling the number that you provided but I got invalid response. Please provide me you correct phone number and location so that I can call you back.

I'll be waiting for your response.

Posted
Elixir Cada
Yahoo Expert

PHONE NOTES:
-called cx and advised her to change first her email password for security purposes
-cx cant change the password
-offered remote support. cx agreed
-cx having difficulty in following the steps
-cx asking for reschedule for the troubleshooting
-will call cx tomorrow morning.

Posted

quoteTestimonialsquote

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

More Yahoo Questions...

Ask Your Yahoo Question & Get An Answer Now!