I just moved and changed my Internet Provider to Spectrum (Sarasota, FL.) They installed a new wifi system (new house)- I cannot log on to...

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Customer

I just moved and changed my Internet Provider to Spectrum (Sarasota, FL.) They installed a new wifi system (new house)- I cannot log on to anything. The WIFI SSID: my spectrum wifib8-2G just makes the wheel spin endlessly with no access to the Internet _ Help please.

Last updated
Ferdinand Aquino
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPad) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Apple Certified Tech

Hi Frank,

Thank you for waiting.

Can you very your "Paen" should still be alive. your other Wifi Devices, Are they working ok>?

Posted
Ferdinand Aquino
Apple Certified Tech

Hi Frank,

Tried calling your number but there were no answer.

Try rebooting the ipad by holding the power button and choose slide to power off.

Then turn the ipad back on and try reconnecting.

Posted
Ferdinand Aquino
Apple Certified Tech

Hi Frank,

Tried calling your number but there were no answer.

Try rebooting the ipad by holding the power button and choose slide to power off.

Then turn the ipad back on and try reconnecting.

Posted
Ferdinand Aquino
Apple Certified Tech

Dear Frank, It was a pleasure helping you with your iPad issue today. Here is a summary of the resolution.
Issue identified :

iPad cannot connect to the Wifi

Solution Implemented :

Call customer

Assisted customer in resetting network settings.

Advised to go to Settings > General > Reset > Reset network settings

Assisted in reconnecting to the Wifi

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**[email protected]) OR call us at ***-***-****

Posted
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