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Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Samsung nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Hi Paula,

Thank you for waiting!

Let me try calling your number now.

Dear Paula, It was a pleasure helping you with your Samsung issue today. Here is a summary of the resolution.
Issue identified :

No Picture on TV

Solution Implemented :

Call customer and assisted in restarting both the TV box and the TV by unplugging the power cable.

LEt it unplugged for 5 mins.

Plugged the Tv back in and tested OK

Issue resolved

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