I have a new galaxy not phone and the only way I can connect to the internet is if I type in my internet details that I use for my laptop, surely...

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Customer

I have a new galaxy not phone and the only way I can connect to the internet is if I type in my internet details that I use for my laptop, surely I have another way to do this what if I needed to connect to the internet and I was miles away

Posted
Mario V.
Smartphone Tech

Hello,

Thank you for contacting us. My name is Mario and I am here to help you resolve your issues. Could you please tell me what version of operating system are you using?

I am here waiting for your respond.

Thank you,
Mario

Posted
Customer

What do you mean version of operating system?

Posted
Customer

Oh I think this must be it Android 2.3.6

Posted
Customer

I haven't received an answer to my question and am very frustrated

Posted
Mario V.
Smartphone Tech

Thank you for this information. To connect you phone to the internet using data connection please do the following:

  1. Go to a Menu > Settings > Wireless & Networks.
  2. Tap Mobile Networks. A Mobile network settings open.
  3. Tap Data enabled.

Now your phone will connect to the network and you should be able to use it.

Please let me know if this helps or if you have any other questions.

Thank you,
Mario

Posted
Customer

I haven't got that I have use packet data, data roaming, access point names, network mode-which if I tap on it gives me the following: GSM/WCDMA (AUTO MODE) OR GSM only or WCDMA only, then I also have select available networks. I don't want to have to plug in my internet through which I use my laptop to connect my mobile to the internet all the time

Posted
Mario V.
Smartphone Tech

I understand. Just tap on a "Packet data" option. It should allow connecting to the 3G network and you won't need your laptop or home access point to connect to the internet.

Please let me know about the results.

Thank you,
Mario

Posted
Customer

so that's how I get on using that all the time?

Posted
Customer

All I need to do is to connect using packet data and that will get me online and that is all I need to tap?

Posted
Mario V.
Smartphone Tech

Exactly. When "Use packet data" option is enabled, your phone should be connected to the 3G network and you can use all of the internet services (www, e-mail, etc.). When you're done, you are allowed to disable the option to save you phone's battery or your credit. Is there anything else I can help you?

Thank you,
Mario

Posted
Customer

On my old phone I was able to download ringtones and to install them that doesnt seem to be possible on the galaxy note

Posted
Mario V.
Smartphone Tech

It is possible to get ringtones, but on your smartphone you would have to do it in a little different way. Just tap on a Browser icon under Menu and type "www.google.com" (or your prefered search engine). When a page is opened, search for a "free ringhtones" and you would find a webpage where you can download the rightones. I hope things are a bit clearer now. Please ask if you have any other questions.

Thank you,
Mario

Posted
Customer

thanks very much

Posted
Mario V.
Smartphone Tech

You are welcome. I am glad your issues are solved and don't hesitate to contact us again. Thanks for allowing us to help you!

Have a nice day,
Mario V.

Posted
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