my iphone is needing to be activated however i either have my apple id wrong or my password.what do i do Here's what I have tried so far: i have...

Hello and welcome to ExpertHelp.com! My name is Rofel and I will do my best to help you. Please sit tight while I prepare my next response.

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Hi Dawn,

I believe I can help you with this activation issue. I can either walk you through the steps or we offer remote support option at no additional charge. I believe I can help you much more quickly with our remote support option. If you want to move forward with remote support, I will need a temporary login in order to fix the issue. You can delete this login after we are through.

Will you allow me to remotely access your computer to help you fix your issue?

Phone Support:

• Called the customer
• Explained to the customer that we need a computer to find her information
• Customer will bring the iPhone tomorrow on an Apple Store
• Schedule a callback tomorrow 5PM onwards to check if everything is working and if she needs further assistance

Phone Support:

• Called the customer
• Customer is not available
• Talked to the daughter
• Issue is fixed
• Advised customer to let us know if she needs further assistance