I am trying to install software onto my Mac for a EPSON printer. It's been a long while since I added anything and I can't remember my username/ID...

Hello and welcome to ExpertHelp.com! My name is Elixir and I will do my best to help you. Please sit tight while I prepare my next response.

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with APPLE nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started!

I’m available to chat now. I’ll leave my chat session open for the next 15 minutes or so and wait for you to join. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

PHONE NOTES:
-called cx and he needs to attend an emergency
-cx will contact us back after few hours.
end of call

Hi Michael,

I'll be calling you in a bit.

Currently engaged to one of my customer as of the moment.

PHONE / REMOTE NOTES:
-we successfully changed the password but when we try to login again the password that cx used is not working
-tried resetting it again but it will not work anymore
-advised cx that we need to reset the password now using the system utilities
-cx will need to find the disc that came with the computer for us to reset the password
-cx will contact us once he have the disc

Hi Michael,

Please follow the steps below:

1. Insert the bootable DVD into the Mac and restart or start the computer
2. Boot the disk by holding down the “C” key at system start
3. Select your language preferences and then under the “Utilities” menu select “Password Reset” (it may say “Reset Password” instead, depends on the version of Mac OS X)
4. Select the hard disk that the forgotten password is on, then select the username of the forgotten password, you’ll then be asked to select a new password
5. Reboot as usual from the hard drive, using your newly reset password as the login!

Let me know if this helps

PHONE NOTES:
-cx got the disc and were trying to reset the password for his mac
-followed all the procedure that I know but computer is not saving the new password
-advised cx that ill have someone take over this Q and check what else left to solve the issue.
-cx agreed.
opting out.

Notes:
-experthelp charles attempted to solve the issue but to no avail.
-unit will be sent to apple store for repair.