I am unable to send e-mails on my iPad and iPhone.

Thank you for contacting ExpertHelp LLC. My name is Elix and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.

You can initiate a chat to me by accessing the chat box at the lower right corner of this page or by sending me a message by clicking the blue reply button on this page.

CHAT NOTES:
-cx cannot send email using ipad and iphone
-advised cx to use computer and try to logout to the email and login again and see if password will accept
-cx got disconnected on the chat

Hi Susan,

Please get back to the chat again for us to continue.

Hi Susan,

Were you able to read my messages?

Please access the chat window below to continue our conversation.

CHAT NOTES:
-ask confirmation to cx for remote support
-cx agreed
-provided cx steps for the remote support
-customer not responding to chat

Hi Susan,

Can you try to reset your ipad first and see if that will fix the problem. See procedure below:

1.Begin by pressing the hold and home buttons at the same time. The hold button is the one on the top right corner of the iPad. The home button is the round one at the bottom center of the iPad's front.
2.Continue to hold these buttons until one of two things happen: either the screen will flash and go dark, or a red slider will appear at the top of the screen.
3.If the slider appears, slide it to the right to turn off the iPad.
4. When the iPad's screen goes dark, the iPad is off
5.Restart the iPad by holding down the Hold button until the Apple icon appears. Let go of the buttons and the iPad reset will be complete.
6.Test the issue again.

Let me know if this helps.

Hi Susan,

Were you able to read my message?