My iPad is locked after I tried several attempts to enter in my password.

Thank you for contacting ExpertHelp LLC. My name is Elix and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.

You can initiate a chat to me by accessing the chat box at the lower right corner of this page or by sending me a message by clicking the blue reply button on this page.

Hi Betty,

Do only way to have your iPad working again is to restore it. Do you have iTunes installed in your computer?

CHAT NOTES:
-cx ipad is locked/disabled
-offered cx remote support
-cx agreed.
-provided cx steps for the remote session
-waitng for cx to comeback on the chat.

Customer is not responding anymore on the chat.

Hi Betty,

Please get back to me on the chat window so that we can proceed in restoring your Ipad.

Hi Betty,

Please follow the procedure below to restore your iPad.

1.Make sure your tablet is disconnected from the dock or USB data cable that equips the gadget . Nevertheless USB cable must be plugged into your PC or MAC.
2.Make sure your PC or MAC is awake and its screen saver is turned off.
3.Simultaneously press and hold down the Wake/Sleep button and the Home button and wait until "slide to power off" screen appears. Don't do anything after its appearing, just keep holding Wake/Sleep and Home buttons until Apple tablet will power off.
4.Release the Wake/Sleep button once Apple tablet is off , but continue to hold the Home button
5.Holding the home button, connect the USB data cable to iPad. When you reconnect the USB cable, tablet should power on and you should see a message on your PC/MAC display saying that iTunes has detected an iPad in Recovery Mode
6.After you detected this message, release the home button and press OK on iTunes pop-up to confirm the restore option.
7.Do not touch iconic tablet and you computer while iTunes downloads and installs the fresh copy of firmware on your iPad. You will be notified by iTunes when iPad is successfully restored, but… in a while, you will get an message saying that the iPad isn't recognized. Don't panic. This is because all user content on iPad including activation status was erased during restoration.
8.Disconnect iPad from iTunes ,unplug from computer and turn off.
9.Turn iPad on. You should be able to access the iPad now without the password.

Let me know if this helps.

Can you follow the instruction below for me to perform a remote support to your computer.

1. click this link -> http://download.teamviewer.com/download/TeamViewerSetup.exe
2. run and install the teamviewer program. Once the teamviewer is installed to your computer, you will see a blue box that contains Your ID and password.
3. Provide me the ID and the password that you will see on the box which consists of numbers or letters so that I can connect to your computer.

Please follow the procedure below:

1. click this link -> http://download.teamviewer.com/download/TeamViewerSetup.exe
2. Run and install the teamviewer program. Once the teamviewer is installed to your computer, you will see a blue box that contains Your ID and password.
3. Provide me the ID and the password that you will see on the box which consists of numbers or letters so that I can connect to your computer.

Hi Betty,

My name is Ramy and I will take over to help you to resolve your issue. Please let me know if you would like continue working on this issue with me. I'll be waiting for your response.

Regards,

Ramy De Jesus