I know my Apple password but my iPad and my iPhone want my 4 digit passcode and I don't know that number nor how to get the number.

Thank you for contacting ExpertHelp LLC. My name is Ramy and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.
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Hi,

Thank you for choosing ExpertHelp LLC. May I know the exact model of your iPhone and your iPad. I'll be waiting for your response.

Regards,

Ramy De Jesus

Expert notes:

• Live chat with the customer.
• Advise customer to download iTunes.
• Customer will download it.
• Customer got disconnected.
• Waiting for customer to get back online.

Hi Verda,

If the information I provided you resolve your issue and to show appreciation for my effort please click on the GREEN ACCEPT ANSWER BUTTON right below my first response on top of the page.

Regards,

Ramy De Jesus

Hi Verda,

With regards to your smart phone and you don't remember the pass code as well just perform the steps we did in your iPad. If you have further questions feel free to reply to this message. I'll be waiting for your response.

Regards,

Ramy De Jesus

Hi Verda,

Have you read my post?

If the information I provided you resolve your issue please click on THE CREEN ACCEPTED BUTTON right below my first response for appreciating my effort. Thank you.

Regards,

Ramy De Jesus

Hi,

If I were able to provide you a helpful and informative answer, I request to show your appreciation for my efforts by clicking the Green Accept Answer button below my first response at the top of this page.

Regards,

Ramy De Jesus