Base station has not been used for several years. I have just installed a new Telstra ADSL modem and unable to get the extreme to connect.

Hello and welcome to ExpertHelp LLC. My name is Ramy and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Hi,

Thank you for choosing ExpertHelp LLC. Please try the following steps provided below.

1. Disconnect the base station from its power source.
2. Press and hold the reset button with a pen, pencil, or straightened paperclip, then plug the base station back in while continuing to hold the button for approximately 5 seconds until you see the three status lights glow.
3. Release the button. The base station will factory default reset.

Tell me if this helps. I'll be waiting for your response.

Regards,

Ramy De Jesus

Hi,

May I know if the steps I provided you work or not so I can provide you additional solutions to fix your issue.

You can use the chat option right below this page. I'll be waiting for your response.

Regards,

Ramy De Jesus

Expert notes:

• call customer.
• Provide the steps on how to resolve the issue.
• Remote session established.
• Check the settings.
• Rest the settings.
• Try to connect to the internet.
• It is working now.
• Issue resolved.
• Case closed.
• Call ended.

Hi,

I just want to follow up when can we continue to resolve the issue. I'll be waiting for your response.

Regards,

Ramy De Jesus

Expert notes:

• Call customer.
• Ask if the issue is already resolved.
• Customer said it is working now.
• The problem is the RJ45 cable.
• Issue resolved.
• Case closed.