Hey please help me I have the two step recognition and my codes are. It working I keep getting them but it’s not allowing me to sign in please hellp

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Hi Adele,

Are you trying to retrieve your instragram account?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

have

you tried your previous password and see if that will work?

NOTES:

-called cx and we tried to retrieve her instagram account

-code sent to her email didnt work although it is the latest code that we got

-we were able to send a code to her cellphone but it didnt work as well

-cx attempted to retrieve the code several times today

-told cx to wait for 24 hours to refresh the system and try it again

-cx will not be avaialble tomorrow and she will try it on saturday 5:30pm

NOTES:

-contacted cx and told her no to attempt to login to her account

-we will continue tomorrow 5:30pm saturday.

Dear Adele, It was a pleasure helping you with your Instagram issue today. Here is a summary of the resolution.
Issue identified : cx account was lockedup and needs to be identified by getting a code
Solution Implemented : called cx and we tried to retrieve her instagram account. code sent to her email didnt work although it is the latest code that we got. we were able to send a code to her cellphone but it didnt work as well. cx attempted to retrieve the code several times today. told cx to wait for 24 hours to refresh the system and try it again. cx will not be avaialble tomorrow and she will try it on saturday 5:30pm. called back cx and attempted to retrieve the account again. we got a new code this time and we were now able to restore the instagram again. instagram is now working on her phone. problem solved. 

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