error message on Instagram when wanting to promote a post

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Kelly May I know the error message that you;re getting when promoting a  post? 

Please let me know by typing a response at the top and clicking on send response

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Instagram nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Kelly May I know the error message that you;re getting when promoting a  post? 

Please let me know by typing a response at the top and clicking on send response

OK. Do not close this screen. I'll be giving you call.  

Details: Will continue TS  tomorrow 2 PM EST 

Details:  check ad accounts | admin settings are correct in fb business page| promotion work in fb but not in instagrap app| unlink| relink fp page same problem |  assist in reporitng the problem in the instgram app | will follow up tomorrow same time   

I apologize I won't be able to offer you the most helpful answer on this issue. I have escalated your question so that it will be taken care of an  another expert who can assist on Instagram |Facebook . We appreciate your patience. You will be notified via email when a new Expert contacts you for continued support for your issue.

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Hi Kelly,

Ive been trying to call your number but there were no answer. I will try again later, 

When your ready, please type your responses on this page and then click on the Blue Send Response button to post your response or you can call me at ***-***-**** . I will be standing by for your response.

Expert Notes:

Call customer

Checked both of her accounts the account linked Both to the instagram account.

Admin on her page is newly set advised customer that we'll have to wait a week before the ad will take effect.

Will call customer on thursday.

Hi Kelly,

I have been trying to reach your number in few days now and Still not getting any Answer from your phone.

Just want to ask if there were an update on the promote feature.

Please let us know.

When your ready, please type your responses on this page and then click on the Blue Send Response button to post your response or you can call me at ***-***-**** . I will be standing by for your response.

Hi Kelly,

I have been trying to reach your number in few days now and Still not getting any Answer from your phone.

Just want to ask if there were an update on the promote feature.

Please let us know.

When your ready, please type your responses on this page and then click on the Blue Send Response button to post your response or you can call me at ***-***-**** . I will be standing by for your response.