I believe you supply the phones locked to them so am hopeing you can help me unlok it as they wont help. I bought the phone off Ebay in Australia only to discover it was locked to this USA Tracfone.
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I believe you supply the phones locked to them so am hopeing you can help me unlok it as they wont help. I bought the phone off Ebay in Australia only to discover it was locked to this USA Tracfone.
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Hello,
Thank you for contacting us. My name is Mario and I am here to help you resolve your issues. I need a few minutes to prepare my customized answer. I'll be right back.
Thank you,
Mario V.
You may unlock your phone by using a FastGSM program. Please follow the instructions here.
I will be waiting for your response.
Thank you,
Mario
As it turns out, I am scheduled to go off-line now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversation at 7:00 GMT. As an alternative, if you are really pressed for time, I'd request you contact customer support at s**t@experthelp.com so we can have another Expert take over where I left off now. Rest assured, we will ensure we do what it takes to resolve your issue.
Thank you,
Mario V.
Hi Mario, are you on line ? can you talk me through this?
I need to go offline now , will log in in morning,
John.
Hello John,
I am sorry for the delay. Are you able to follow the instructions from the video I have attached in my previous comment?
Thank you,
Mario V.
Hi Mario,
The short answer is no.
I have tried to follow the Gsm link and have downloaded Qualcomm Driver and hit install but am not sure if this is ok. I have printed off the instructions from their page also.
In video it shows sim card removed.
If you are available to talk me through it would be great and save us both some time,
Thanks,
John.
Thank you for letting me know. I will give you the instructions to unlock it. Have you also installed a FastGSM unlocking client? Download and run it. Type email and password for your FastGSM account and hit NEXT twice. You may register here. Now wait until unlock codes are shown. You will see unfreeze code, network lock code, SP lock code and SIM password.
Disconnect your phone, power it off, insert SIM card from different network and power the phone on. In case Phone Freeze shows up hit Call key and type Unfreeze code. Network lock messaged will show up. Type Network lock code and hit Confirm button. If you get SP lock screen type SP lock code. For SIM password type SIM password code. Not all screen must show up. If you get Network lock screen only then you no need to care about SP lock or Phone freeze etc. Now type *#726872# on phone keypad and hit Confirm button. Your phone is permanently unlocked and can use it with different network SIM card.
I hope this helps. I will be waiting for the results.
Thank you,
Mario V.
cant get phone to work as described. computer doesnt recognise
phone in usb, says unknown device,
john.
John,
Thank you for letting me know the results. I hope that you could give me some time to research the issue or consult another expert for an opinion.
Thank you,
Mario V.
Mario,
I find it all confusing, your directions are different from the video , which is different from the ones on fastGSM, on phone with sim card out, on yideo when you put in the first number, press OK does nothing, press send says emergency calls then says insert sim, same if press end , so nothing works ,both connected or unconnected to USB,,
Cheers,
john.
John,
You said your computer doesn't recognize the phone. Could you please ensure you have installed Qualcomm Driver and Unlocking Client on your compuer? When you are done, please follow these instuctions:
I hope this is clearer now.
Thank you,
Mario V.
Hi Mario,
Sorry this has taken awhile, got a friend who is better with computers than me, to download Qualcomm Driver again and check it was installed, however the computer and phone dont talk. When you type the number as at 3 above , no message as you suggest and nothing happens . This has been happening all the time.
The Fast GSM account works fine.
When I plug the phone USB into the computer, the error comes up ,
USB device not recognised.
One of the devices attached to this computer has malfunctioned and windows does not recognise it. code 43.
Hope this helps,
John.
John,
Could you please install the Samsung PC Studio software which will install the Samsung driver and then repeat the steps from my previous comment? When you open the website, click the Software link on the left column and click on the EXE file to download.
Thank you,
Mario V.
Hi Mario,
PC Studio installed , still shows as unconnected after selecting File- connections-usb-connect,
Phone is turned on and connected to USB.,
Thanks,
John.
John,
What does the FastGSM software say when you open it after connecting the phone to a computer? Are you able to click the "Read unlock codes" button?
Thank you,
Mario V.
Hi Mario,
The phone does not respond,just shows Insert Sim.
Fast GSM comes up with a 1-10 set of instructions and a flashing curser after the tenth one.
No 5 , settings, no such thing on phone with PC studio or Keis ,
Phone doesnt function,
Thanks,
John.
John,
I think you would have to take your phone to someone who would look at it in person and unlock the network lock. The other option would be unlocking your phone via IMEI using this link. As it costs $39.99 as stated on the FastGSM website, I recommend choosing the first option. You may go to the cell phone shop and ask for the network lock removal. Some mobile network carriers also offer this service.
Although we do our best to provide you as many different options as possible, sometimes a problem may only present one possible solution. If you are happy with my assistance in helping you identify the issue and provide information on how to resolve this, I request you show your appreciation for my efforts by clicking the green "Accept Answer" button right below my first response.
I hope this helps.
Thank you,
Mario V.
Hi Mario,
the phone is locked to a USA company and I live in Australia,I have approached the local providers but they will only unlock there own networks.
Does that only leave me the IMEI option but then it seems to me the problem is in the communication with the phone via usb.
Does this option require usb connection. The phone says the prepaid service is disabled, does this mean the whole phone is disabled? and so may not work at all ?
Thanks,
John.
John,
No, the IMEI option does not require an USB connection. But please contact them first to ask if their codes work with Tracfone wireless provider as some don't work with specific network providers. You can send them an email at i**o@fastgsm.com
Hm, seems like we forgot to install the All-In-One Driver for Samsung. Could you download it and install, then repeat the steps which have failed before (connecting the phone to the computer and see if the FastGSM software recognizes the phone)? Also, when you connect your phone to the computer, put the phone in PC studio/Kies mode if requested.
I will be waiting for your response.
Thank you,
Mario V.
John,
If you still cannot establish a connection between the phone and the computer, please try plugging an USB cable into a different USB port on your computer and repeat the process. Just wanted to be sure we have have tried all the options.
Thank you,
Mario V.
Hi Mario,
I have the phone connected to another USB port,
Downloaded the driver and installed,
Instruction No.3. Do not get the message ' Qualcomm USB configured", there is no response when press ok button after the number.
The QualComm bit is not working, or has not been transferred to phone, there is no connections in phone settings either.
Regards,
John.
John,
What about the FastGSM software? Are you able to get the unlock codes when you connect your cell phone now?
Thank you,
Mario V.
Hi Mario,
No , cant get past instruction No 3 , do not get the Qualcomm message,
Very frustrating,
Thanks,
john.
John,
Thank you for letting me know that. I guess in this case the only option would be unlocking the phone via IMEI, if that is possible. If you want to purchase this feature on FastGSM website, please ask them first if their codes work with Tracfone wireless provider as some don't work with specific network providers.
I hope this helps.
Thank you,
Mario V.
Byron Narciso
Samsung Expert
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