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my induction cooktop is locked out and unlocking.
Dear Daniel,
Thank you for your question. An Expert qualified to assist you will contact you shortly to offer you the most accurate and helpful solution.
Regards,
Customer Support
ExpertHelp LLC
Hello and welcome to ExpertHelp LLC. My name is Ramy and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.
To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.
Hi,
Thank you for choosing ExpertHelp LLC. Please try the following steps provided below.
ONE TONE : Valid pad press, Slider is moved to “0” power level, Slider is moved to “Boost” power level, Boiling is reached.
TWO TONE: Invalid pad press.
THREE TONE: End of Timer cycle
Hope this helps. I'll be waiting for your response.
Regards,
Ramy De Jesus
I did all these steps before contacting you but cooktop still remained locked. After your reply, I tried your suggestion again but the situation remained unchanged.
Your recommendation is appreciated but is nothing new from what I have done already. Let me know asap.
Regards,
Cooper
Hi,
Thank you for your response. If this the case it is not working the problem here is the top sensor key and needs to be replace.
Regards,
Ramy De Jesus
thanks for trying but no use. You're not providing me with any real solution other than what I have already tried and the operating manual has suggested. Still the cooktop remained locked.
Thanks all the same.
Hi,
The provided steps to you are the steps to resolve your issue. If its not working it means to say the top sensor is needs to be replace. The solutions provided will not work if there is a parts need to be replace. Replace the broken parts. Thank you.
Regards,
Ramy De Jesus
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