My new iPad arrived yesterday; I was so excited! But I can't connect to the Internet. Shows "No Network Connection. You are not connected to the...

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Customer

My new iPad arrived yesterday; I was so excited! But I can't connect to the Internet. Shows "No Network Connection. You are not connected to the Internet. Choose a new network or continue without Wi-Fi. I have Netgear thru Dishnet. Help!! Thanks

Last updated
Rofel Lantican
Apple Certified Tech

Hello and welcome to ExpertHelp LLC. My name is Rofel and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Alternately, you may also be able to join me in the live support chat you see in the lower right hand corner of the screen for a fast resolution.

Last updated
Customer

My iPad shows, "Searching" then it will say "No Service"

Posted
Rofel Lantican
Apple Certified Tech

Hi Nell,

I attempted to call you on your phone, but unfortunately I get a fast busy tone. Please post a message here letting me know when you'd be available so I can call you back again.

May I know if you can see the name of your Wireless Network below Choose a Network?

Posted
Customer

You should be able to contact me by telephone. It shows NETGEAR below "Choose a Network" We have Dishnet as our Internet Provider. I have been clicking on NETGEAR. Pls. try to type the answer rather then telephoning if you can. Thanks

Posted
Rofel Lantican
Apple Certified Tech

Phone Support:

  • Called the customer
  • Remotely accessed the computer
  • Assisted the customer to connect her iPad to the network
  • Explained why she is getting No Service or Searching
  • Issue Resolved
  • Answer Accepted
Posted
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