Saturday I bought an iPad for my wife. I entered passwords for email and, I thought, for the iPad itself. I am now asked for a passcode. Neither of...

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Customer

Saturday I bought an iPad for my wife. I entered passwords for email and, I thought, for the iPad itself. I am now asked for a passcode. Neither of the passwords I entered work to access the iPad and I do not know what the passcode is. What to do?

Here's what I have tried so far:
See my question.

Here's my brand/make/model:
iPad Air

Last updated
Elixir Cada
Apple Certified Tech

Hello and welcome to ExpertHelp LLC. My name is Elix and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

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Last updated
Elixir Cada
Apple Certified Tech

Hi Tim,

The passcode is the 4 digits combination that your entered when you first setup your ipad.

Posted
Elixir Cada
Apple Certified Tech

PHONE / REMOTE NOTES:
-helped cx restore the ipad
problem solved
answer accepted
case closed

Posted

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