upgraded ipad mc954ll/a (sn f5rlm0n8dfhw) with new ios last night, now ipad won't stay on longer than 10 seconds and cannot slide right to get to...

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Customer

upgraded ipad mc954ll/a (sn f5rlm0n8dfhw) with new ios last night, now ipad won't stay on longer than 10 seconds and cannot slide right to get to screen to enter 4 digit pin

Here's what I have tried so far:
repeatedly tried to slide screen to right, tried tapping on screen, ipad wont respond

Here's my brand/make/model:
mc954ll/a, sn f5rlm0ndfhw

Last updated
Ramy De Jesus
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ramy and I will do my best to help you. Please sit tight while I prepare my next response.

Last updated
Ramy De Jesus
Apple Certified Tech

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with APPLE nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. I’ll leave my chat session open for the next 15 minutes or so and wait for you to join. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

Posted
Ramy De Jesus
Apple Certified Tech

Expert notes:

  • Live chat with the customer.
  • Assist customer on the issue.
  • Customer disconnected from the live chat.
  • Call customer.
  • Advise customer on what to do.
  • Customer follow the steps.
  • Check if the issue is fix.
  • The iPad no longer shutting down itself.
  • Issue resolved.
  • Case closed.
  • Call/chat ended.
Posted

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