My Ipad 4 won't connect to App Sore or I tunes-my router is new and signal strength excellent. Here's what I have tried so far: paired my ipad...

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Customer

My Ipad 4 won't connect to App Sore or I tunes-my router is new and signal strength excellent.

Here's what I have tried so far:
paired my ipad with router--no problem. Says Ipad on line and picking up just fine

Here's my brand/make/model:
Apple IPad 4th generation Retina Display

Last updated
Byron Narciso
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Byron and I will do my best to help you. Please sit tight while I prepare my next response.

Last updated
Byron Narciso
Apple Certified Tech

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started!

I’m available to chat now. I’ll leave my chat session open for the next 15 minutes or so and wait for you to join. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

Posted
Byron Narciso
Apple Certified Tech
  • Expert notes

    • chat with customer

    • will call her back 630pm EST to continue troubleshooting

    • cust agreed

    • end of chat

Posted
Byron Narciso
Apple Certified Tech
  • expert notes

    • contact customer

    • can connect to the internet /extremely slow

    • tried computer/ipad -same

    • powercycle router /modem - same

    • advise customer to report the connection problem to comcast

    • customer will call comcast to check the modem/internet line

    • cust will send an email once appointment is set with the cable guys

Posted
Customer

Byron was punctual when he called me and professional He helped me out a lot and pointed me in the right direction--problem all solved. I won't hesitate to call on your company again.

Posted

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