On the App Store, when I attempt updates , I get an alert that "Your Apple ID has been disabled." What do I do update my apps?

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Customer

On the App Store, when I attempt updates , I get an alert that "Your Apple ID has been disabled." What do I do update my apps?

Last updated
Elixir Cada
Apple Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Elixir Cada
Apple Expert

Hi,

Ma I know the apple id that you are using on your device?

Posted
Customer

I'm ready!

Posted
Elixir Cada
Apple Expert

Hi,

May I know the apple id that you are using on your device?

Posted
Elixir Cada
Apple Expert

NOES:

-called cx and helped him reset the appleid password rot unlock the apple id

-done resetting the password but the apple id says it is locked when hi tries toupdate and download an app.

-advised cx to contact apple 2nd level support

-cx will provide feedback about the result

Posted
Elixir Cada
Apple Expert

Hi David,

I am makin a follow up on this. Is the problem already solved?

Posted

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