I recently had a computer crash and when my Tech did a Factory recovery of my computer, I lost my connection with Garmin to update my Gps maps.

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Garmin nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Hello Don and welcome to Experthelp , I'm happy to help you here. 

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Thanks!

Hi Don

May I know if the computer is running on Windows and what is model of your Garmin device? 

OK and you've tried conencting the Garmin  to the computer and it will not detect the device? 

No worries. I'll be helping you out.  Is it OK we do screen sharing just to make things easier for us and I'll do all the steps for you while you're watching the screen    

Hi  Don, Please let me know when will you be available so that we can continue  ? Or if you still need help.