Can I have my 500 edge serviced as I seem to be having troubles?

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Customer

Can I have my 500 edge serviced as I seem to be having troubles?

Last updated
Ramy De Jesus
Garmin Tech

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Garmin nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ramy De Jesus
Garmin Tech

Hi William! Thank you for choosing ExpertHelp.com. May I know what issues you are encountering with your Garmin 500 edge? When your ready, please type your responses on this page and then click on the Blue Send Response button to post your responses. I will be standing by.

Posted
Customer

It is a long story, first I had trouble with the old chest strap then you you supplied me with one of the new straps, which I am sorry to say I never got to work (I put a new battery in) so I was using the unit with out a strap and it was working OK on all the screens except of course bpm, but now it seems to to be not working at all. It starts up and shows the screens but no output on them

Posted
Ramy De Jesus
Garmin Tech

Thank you for your response. Can you try to reset the device. Please follow the steps provided below.

  1. Start with the device powered off.
  2. Press and hold Page/Menu, Start/Stop and Power at the same time
  3. When the word “Garmin” disappears, release the buttons.

Then you need to do the inital set up again. Please advise me if this will resolve your issue. I will be standing by for your response.

Posted
Customer

It would seem that I have movement but not on hrm screen

Posted
Ramy De Jesus
Garmin Tech

/The screen display will not turn on even after the steps I just provided you

Posted
Customer

The screen display is on but no movement

Posted
Ramy De Jesus
Garmin Tech

Try to remove the battery and power it on again after 2 minutes. Try to power it on outside your house with the clear view of the sky then advise me what will be the result. If still the same perform the master reset again and just stay outside the house when you set it up again. I will be standing by for the result.

Posted
Customer

Sorry, but I could nnot remove the back of the unit to get to the battery. Thanks for your help but I think it needs to go back to Garmin for refurbishment. End

Posted
Ramy De Jesus
Garmin Tech

I understand William. If you appreciate my assistance, please do not forget to click on the the Green Accept Answer button for me to receive a credit. Thank you for allowing us to help you.

Posted
Ramy De Jesus
Garmin Tech

Dear William, It was a pleasure helping you with your Garmin issue today. Here is a summary of the resolution.

Issue identified : Device not functioning propoerly
Solution Implemented : Live chat. Provided the steps on this page how to master reset the device. Customer perform it and there is a movement but screen not working. Customer will return it to garmin. Customer appreciate our assistance. Customer accept the answer. Customer provided a tip. Chat ended.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )

Posted
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