The unit does not accept ANY touch screen actions; actual unit seems to be functioning perfectly (tracks and displays location on map)

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Garmin nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Raja,

Thanks for waiting. Im here to help. May I know if there are changes made on your Garmin device before you encounter this issue?

Thanks for the information. Can you please provide the exact model of the unit?

Hi Raja,

Please press and hold the power button of your Garmin for 10-15 seconds to restart the unit. After rebooting check if the issue is fixed.

Let me know what happen. Thanks

What happen when you press and hold the power button?

And still wont respond to touch is that correct?

Thanks for your response. It seem this is more of a hardware issue and requires repair/part replacement. How old is your unit? Is it less than a Year or more than a year?

For 2797LMT the repair rate is around $110. 

• Prices include complete factory overhaul to new required specifications and domestic ground shipment back to you.

Thanks. Yes I got paid for accepting the answer. Have a blessed day to you.