cannot sent messages thru my email via outlook. Are you having an issue with imap in outlook?

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Customer

cannot sent messages thru my email via outlook. Are you having an issue with imap in outlook?

Last updated
Byron Narciso
Google Expert

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Google nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Byron Narciso
Google Expert

Hello Ana  and welcome to Experthelp , I'm happy to help you here. May I know if you already turned on the IMAP on your gmail account before setting it up to Outlook?

Posted
Customer

I am waiting for an email from google to answer my question.  I do have an IT man who tried everything possible to get my account to 

send emails thru my outlook, but still saying "imap cannot make connection" the only think we think is Google having an issue with outlook.

it just started this morning.   Yes IMAP is turned on on my gmail account.  We set up outlook again and again and still does not take it. 

Posted
Byron Narciso
Google Expert

OK.  Did it work before or is a first time setup ? 

Posted
Customer

I have had this account for years.  Always worked.  Have other accounts and no issues with them.

Posted
Customer

the issue is only on one of my accounts.

Posted
Byron Narciso
Google Expert

and other accounts are also gmail accounts or a different account? 

Posted
Customer

All gmail accounts. 

Posted
Byron Narciso
Google Expert

If all other gmail accounts are working OK using the  IMAP did your IT guy tried to test one of the working google accounts to the same outlook program  and see if it will give the same error message to isolate the problem?   

Posted
Customer

Yes he did.

Posted
Byron Narciso
Google Expert

Alright. It looks like an account specific problem then but have you tried setting it up to POP and see if it will connect? 

Posted
Customer

What happens if I disconnect you while trying the set up the POP ?

Posted
Byron Narciso
Google Expert

Alright before you try to setup the POP. I just want to know if you IT guy tried to enable the "allow less secure apps" in your gmail account before setting it up to outlook with the imap turned on? 

Posted
Customer

So what happens if it does connect to POP.   How can we revert to IMAP?  

Yes he "allow less secure apps" including taking off the firewall. Did not work either, very frustrating.

Posted
Byron Narciso
Google Expert

If it does connect to POP then it's confirmed that your account's IMAP setting is having a some problem. Did he also try to use a different email client to test your account using  IMAP aside from outlook?  

Posted
Customer

I believe so, he went directly to the server and all email accounts are correct in the server.  He also reboot the computer and try that after all had fail, still the notification comes on the screen and it is very annoying when you are trying to work.  Nothing you do it makes this notification from your screen go away.

Posted
Customer

We even changed passwords and still the notification comes back on the screen.

Posted
Byron Narciso
Google Expert

OK. Do you mind sharing your screen  for me to take a look and try and see whats causing the problem? 

Posted
Customer

No, I only allow one expert to get in my computer.  Had bigger problems before.  Is this all you can do for me?

Posted
Byron Narciso
Google Expert

What I can recommend then is to  have him setup your account in a different computer and see if it will make any difference but I will try to endorse your case to other Google Experts for you to  get a second opinion and better assist you. It looks like your IT guy have tried everything based from what you've explained. 

Posted
Byron Narciso
Google Expert

I apologize I won't be able to offer you the most helpful answer on this issue. I have escalated your question so that it will be taken care of an  another expert who can assist on Google . We appreciate your patience. You will be notified via email when a new Expert contacts you for continued support for your issue.

Posted
Customer

My IT man resolved the issue, thank you.

Posted
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