My kindle won't connect to the internet. I was using it and then it won't connect.

Hello and welcome to ExpertHelp.com! My name is Abe Pastor and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Kindle nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Kindle nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Diane,

Thanks for getting in touch with Experthelp.  Many issues with your Kindle, such as connecting to the internet or issues with downloading content, can be solved by restarting your device. Please follw these steps to fix the problem just incase your Kindle is unresponsive:

1. Press and hold the Power button for a full 40 seconds.

   After the first 6 to 8 seconds, the screen will go blank, which is normal. Continue holding the Power button.

2. After the 40 seconds, release the Power button.

   The charge indicator light will turn on after a few seconds. This should fix the problem.

Or Follow these steps

Press and hold, or slide and hold, the Power button for a full 40 seconds, even after the screen goes blank, then let go. Press or slide the power button to restart if the device does not start up again on its own.

After the device has finished resetting and started up please check if you can already connect to the internet.

Please let me know if the problem has been fixed and you are already satisfied with the answer or have additional questions by replying to this message. I will be waiting for your response. Thanks.

Hello Diane,

I'm here to do a follow up on your posted question. Has the problem been fixed after following the steps on my last message below? Please scroll down to view the steps again let me know. if you are already satisfied with the answer or have additional questions by replying to this message. I will be waiting for your response.

I am signing off for now, and will be back online at around 11am onwards Eastern Time (ET)  to offer you continued support. I look forward to continuing our discussion and help you reach the most accurate and helpful answer at the earliest. Thank you

Thanks for replying Diane. Turning your router off and on solves most Wi-Fi connection issues.

On your Wireless Router:

If you do not have an Internet connection, try re-booting your wireless router by turning it OFF unplugging it from the power source for at least 60 seconds. Plug it back in and turn it on and wait for 5 minutes.

On your Kindle:

Restart your Kindle again: Press and hold, or slide and hold, the Power button for a full 40 seconds, even after the screen goes blank, then let go. Press or slide the power button to restart if the device does not start up again on its own.

If wireless connectivity is not enabled, your Kindle will not automatically connect to a Wi-Fi network that you have used before. Do the steps below:

1. From Home, press the Menu button, and then select Settings.
2. Select view next to Wi-Fi Networks and connect to the wireless router network.
3. Make sure you are connected to the correct Wireless router and using the correct password

Please let me know if the problem has been fixed and you are already satisfied with the answer or need additional help by replying to this message. I will be waiting for your response. Thanks.

Are thereany error messages on your Kindle when trying to connect to Wifi?

Can you provide me with the serial number and the version of your Kindle please? I need to determine the exact model number of your device. You can check Settings > Device for the info. I will be waiting for your response

Hello Diane,

Thanks. Please let me know if the problem has been fixed and you are already satisfied with the answer or need additional help by replying to this message. I will be waiting for your response. Thanks.

Thanks for correcting the serial number. Looking at the details you provided, its a Kindle Fire HD 7(2013). Go ahead follow these steps please:

Kindle Fire Cleanup