My Kindle seems "stuck" I tap and nothing is happening. Stuck on wallpaper screen cant get into my book This started last night...

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My Kindle seems "stuck" I tap and nothing is happening. Stuck on wallpaper screen cant get into my book This started last night when I tried to start a new book

Last updated
Ferdinand Aquino
Kindle Expert

Hello and welcome to! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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Last updated
Ferdinand Aquino
Kindle Expert

Hi Anette,

Thank you for waiting!

This seems to be a stuck screen or frozen screen.


Is the Kindle in a case like rubber or leather case? If Yes, Remove it and let me know.


Ferdinand Aquino
Kindle Expert

Dear Anette, It was a pleasure helping you with your Kindle issue today. Here is a summary of the resolution.
Issue identified :

Kindle is stuck and not responding

Solution Implemented :

Call customer Advised that the Remote support will be used for Phone support Instead - Agreed

Assisted customer first in removing the Kindle case and restarting the Kindle.

Kindle is now responding fine and books are now back and loading

issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s** OR call us at ***-***-****



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